Organised Retail Crime Investigator

• Join a leading, innovative & high performing team in the industry
• Upskill, contribute to and be inspired by your peers and contribute to the growing culture
• Many opportunities for professional development & career growth

Endless possibilities with Woolworths Group
We’re a proud part of the Woolworths Group – 200,000+ bright minds, passionate hearts and unique perspectives working together connected by a shared Purpose – ‘to create better experiences together for a better tomorrow.’

Here you’ll be supported and empowered to explore new ideas, make brave commitments and innovate better ways to meet the food and everyday needs of more than 24 million customers weekly. Backed by a culture of genuine care, a flexible approach to work and the support to grow your career and make a meaningful impact, the possibilities for what we can achieve together are endless.

What you’ll do

You will be responsible for initiating, investigating and resolving Organised Retail Crime (ORC) incidents across our stores. Partnering closely with Police and the Supermarkets Investigations team, you will support best practice ORC investigation activities aligned to the National Framework and provide accurate and timely reporting as required to the business.

This is a fixed-term position, currently available until June 2024. This is a hybrid role, with preferred locations of Melbourne and Perth, however, we are open to applications nationwide, if you meet the below criteria.

The crux of this role is to remove non-payment offenders from our stores, reduce harm to our team and lead with the customer in all thinking, planning and prioritising. Your responsibilities will include:

• Lead investigations in line with standards, including interviews, statements & brief preparations
• Engage internal stakeholders such as the Operations Team, Asset team and external stakeholders.
• Analyse data and trends to determine initiatives required to support our teams
• Contribution & provide advice in the development of strategic Loss priorities
• Coach Operations teams to drive consistency in the application of policy and procedures to reduce shrinkage

What you’ll bring
If you are an experienced corporate investigator or with an investigations background in law enforcement and can join the dots to identify offenders, this role is for you. The person will hold a warm empathetic coaching style to continuously challenge the status quo with our operational leaders, store support, and store teams. You will be able to:

• Demonstrate previous experience in an Investigations role (min. 5yrs)
• Incident management experience, including high-risk situations
• Manage & effectively communicate with stakeholders at all Operational levels
• Gain agreement with stakeholders on decisions through balanced negotiation or positioning.
• Create & present packs and demonstrate strong delivery skills
• Think strategically and focus on higher-level goals and perspectives
• Demonstrate In-depth knowledge of retail process and supplier mechanics to deliver improvements in compliance

What you’ll experience

• A global business with endless career possibilities around every corner and across every discipline – with valuable exposure to a vast and exciting business network.
• Team discounts across our range of Woolworths Group brands you know and love and a robust rewards program that celebrates and incentivises purpose-driven work.
• Opportunity to Salary Sacrifice, enabling team members to purchase selected eligible items or services from pre-tax salary. Can be used for novated leases, superannuation contributions, Qantas Club membership, computing devices etc
• Provisions to allow cashing out of leave and purchasing additional leave
• Access to Sonder. Sonder provides free confidential 24/7 personalised financial, medical safety, psychological or physical support for team members and their families.

Everyone belongs at Woolworths Group
Diversity, equity, inclusion, and belonging are key to realising our purpose of better together for a better tomorrow. We recognise the value our team’s diversity brings to our business, customers, and communities and that teams with diverse experiences and backgrounds enrich our group and are better able to innovate and solve problems. As one of the largest employers in Australia and New Zealand, we aim to create a truly inclusive workplace where everyone feels that they belong, can be their best selves, and reach their full potential.

We encourage all candidates to apply; please let us know in your application if we can support you with any adjustments in the hiring process.

Grow with the Group

As an inclusive, team-first company, our people are at the core of everything we do.

We care deeply about creating a workplace where our team members feel valued, respected and empowered. We are committed to providing equal opportunity regardless of gender identity, ethnicity, disability, sexual orientation or life stage. We are proud to be recognised as a Gold Tier Employer in the Australian Workplace Equality Index for LGBTQ+ inclusion and as an Employer of Choice for Gender Equality by the Workplace Gender Equality Agency.

As our Group continues to evolve, innovate and support our communities, we encourage our team members to do the same with their own careers, by providing ongoing opportunities to grow and make a real difference.

We value flexibility, and encourage our team members to work in ways that meet their work/life commitments and support their wellbeing.

We work hard to create a safe and inclusive environment for all, and most importantly, we're all about creating better experiences – for our customers and for each other.

We’d love to hear from You

If you meet a number of the requirements, but not all, we encourage you to submit your application. You can follow us on LinkedIn or see more opportunities via www.wowcareers.com.au. #LI #Work180