What we're like
BIG W's best and most valued asset is its team of 22,000 passionate people in Australia and Asia. We believe the most vital ingredient to driving our business success is our people and we aim to empower every individual to make a positive contribution, extend career skills and ultimately maximise their potential.
Exciting opportunity to contribute to the overall business VOC
Work alongside a market leading team drawing on global experience
Think BIG and join one of Australia's most iconic brands
Category Assistant
Are you looking to build your buying career within Australia’s largest retailer?
Do you love admin, spreadsheets, data & variety?
Do you have a degree/ diploma, or studying towards a relevant field (e.g. Business, Marketing, Finance/Commerce)?
About
We can help you build a brilliant retail career: If you've got goals, we've got all you need to succeed. You'll find over a thousand career options, plus the learning encouragement and support for you to grow. We're a team that is there for each other. By working alongside people you can learn from, you'll grow and develop in a fun, supportive environment.
In this highly regarded role, as a Category Assistant, you will be the first point of contact in the team for all vendor and supplier enquiries, you will manage customer complaints and be the 'go-to' person for any enquiries relating to your category within the team.
You will be highly organised, have exceptional attention to detail, outstanding written and verbal communication skills and seeking an opportunity to start/ develop a career within Buying. Here’s a sample of how you will spend your time in this role:
- Action customer complaints on time (weekly outstanding customer complaints report)
- Complete SAP processes and workflows for new lines and amendments
- Ensure administration from reviews is completed accurately within set timeframes
- Support the team with administration including archiving/ data entry
- Ensure quality and clarity of communication with stores, vendors and employees
- Follow QC/QA guidelines in line with policy (category specific)
- Adherence to Policies, Procedures, Timelines & Administrative requirements
- Ensure all food safety issues are escalated in a timely manner
