Employment Type

Closing Date

Job Title

Job Description

We are looking for energetic Call Centre Agents to join our Inbound Emergency Services Answer Point Contact Centre based in Sydney. The role is a high volume, fast paced business which can be repetitive at times. Your role is to provide efficient and accurate connection of calls to the Emergency Police, Fire and Ambulance organisations as requested by the customer. All calls must provide a consistent and high level of quality service standard to our customer, embedding a First Time Right Culture. The role requires a high personal resilience mindset.

The Sydney Call Centre operates 24/7 and are rotational shift based to meet the business needs.

We're an iconic Australian Brand, with a proud past and an even more exciting future, as we transform to become a leading innovator in technology and telecommunication provider of the future - to help our customers, employees and the communities we work in to thrive in a connected world.

As a Customer Service Operator you will be reporting to the Customer Service and Support – Team Leader Emergency Services Sydney.

To be successful in this role, you will:

• Efficiently connect all emergency calls to Police, Fire or Ambulance
• Provide consistent and high quality service standard to our customers, embedding a First Time Right culture
• Be able to commit to a 7 day a week rotational shift based roster (Shift times are 10pm to 3am)
• 5 days, 25 hours a week
• Manage your own work performance to meet set objectives
• Ensure every customer is treated with an empathetic approach
• The Telstra Values, Cultural Priorities and Code of Conduct at all times

A bit about you

• High volume Contact Centre Experience
• Computer Literacy skills
• High Resilience Level and the ability to cope well under pressure
• Experience in working in a team based environment

A job at Telstra is like no other you've had. You'll be challenged, you’ll be inspired and you'll be proud. Because whatever your job is here, you'll always be part of something bigger.

What are the next steps?

If you’re looking for the platform to evolve and develop your career, we want to hear from you! We’ll provide you with the training to be successful in this role, which will lead you to the opportunity to drive your own success and shape your ongoing career development within this exciting area of our business.

Multiple positions are available !

Interested? Apply Now!

We’re committed to building a diverse and inclusive workforce. To enable everyone to participate, we’ve developed an ‘All Roles Flex’ policy to consider flexible ways of working for every role. To learn more, visit http://tel.st/allrolesflex. We welcome applications from Indigenous Australians, people from diverse cultural and linguistic backgrounds and people living with a disability. We encourage you to talk to us about how we can support you through the recruitment process.