JOB DESCRIPTION

About Us

Team Global Express is an Australian-owned logistics company with a rich 130-year history. We specialise in providing sustainable transport solutions for businesses across Australia and New Zealand. Under the leadership of our Group CEO, Christine Holgate, and with the backing of Allegro Funds, we are embarking on an exciting phase of transformation. If you are looking for an opportunity to grow, now is the perfect time to join our dedicated team.

About the Role

Step into our Banksmeadow Contact Centre and embrace the role of a Customer Service Consultant, where every interaction is an opportunity to connect with our customers. In this role, you will be responsible for handling inbound customer interactions via phone, email, and chat.

Offering up to 25 hours per week, this position provides a harmonious balance between work and personal life. Whether you're a student seeking valuable work experience, a parent re-entering the workforce, or a retiree eager to stay active.

And don’t worry if you're new to the Contact Centre environment; comprehensive training is provided to equip you with the skills necessary to succeed.

Key Responsibilities

• Address all customer queries promptly and professionally.
• Handle each customer interaction with empathy and resilience, adapting to diverse needs and situations.
• Holding a conversation while managing multiple tasks is crucial in this fast-paced role.
• Educate customers on how to use our self-service platforms effectively.
• Utilise our CRM systems to accurately capture customer data and service requests.

 About You

You're a skillful communicator with a knack for adapting your style to different customer personalities and situations. Teamwork is second nature to you, and customer service is your north star. Comfortable with technology, you're adept at solving problems on-the-fly and can effortlessly multi-task across various systems. Most importantly, confidence in navigating technology is non-negotiable for you, especially in CRM systems and Microsoft Office Suite.

Successful applicants will be invited to complete an online assessment, a crucial step in our selection process. This assessment is your chance to showcase your skills and abilities, it's a great opportunity to demonstrate your potential and align your talents with the task featured in the role.

Why Join Team Global Express (TGE)?

• Reputable Company: Listed as one of LinkedIn’s Top Companies of 2023 in Australia.
• Competitive Salary: 82% of our employees find our salary offerings to be competitive or above industry standards.
• Career Growth: As we transform into a truly iconic Australian business, your opportunities for growth with us are limitless.  
• Parental Benefits: Up to 14 weeks of paid primary carer parental leave.
• Staff Discounts: Enjoy benefits from Coles Express, G’Day Rewards, Officeworks, Hertz, and more.
• Well-being Services: We offer well-being and mental health services to all employees.

An Inclusive Workplace Works for Everyone

We work as a team because that’s what works.

We believe nurturing a diverse and inclusive workplace, which celebrates different points of view and gives everyone the chance to contribute, as we build to a bigger and brighter future.

Team Global Express acknowledge the Aboriginal and Torres Strait Islander peoples as First Peoples of Australia and Māori, as tangata whenua and Treaty of Waitangi partners in Aotearoa New Zealand.

Diversity and Inclusion

We celebrate difference.

Why Team Global Express - Team Global Express

We believe nurturing a diverse and inclusive workplace, which celebrates different points of view and gives everyone the chance to contribute, as we build to a bigger and brighter future.

As an Equal Opportunity Employer, all qualified applicants will receive consideration for employment without regard to race, religion, gender identity or expression, sexual orientation, age, marital or disability status.

To be considered, you must be entitled to work in the specified country and be prepared to undertake pre-employment checks including a criminal history check and medical assessment.

It’s never been a more exciting time to join our team.

As we transform into a truly iconic Australian business, your opportunities for growth with us are limitless.

To find out more about us, visit About - Team Global Express