About the Role
Base Location: Slough or surrounding area
Salary: £49,559 - £56,757 + car/cash allowance + London weighting allowance + a range of other benefits to support your family, finances and wellbeing.
Working Pattern: 12 Month Fixed Term Contract | Full Time | Flexible working options available
We are looking for a Team Manager to join our Minor Electrical Connections Team on a 12-month secondment/fixed term contract.
Our SSEN Minor Connections team are responsible for delivering new electricity connections for 1-4 properties as well as moving the position in which our equipment terminates within our customers properties.
The Team Manager for the minor connections hub is responsible for managing the customer co-ordination hub and field managers , ensuring customers remain at the core of every decision to maximise incentives through Time to Connect (TTC) and customer satisfaction scores
Roles & responsibilities will include, but are not limited to:
- Ensuring the team successful deliver minor connection projects to time, cost and customer satisfaction.
- Building strong relationships with key stakeholders to ensure the smooth delivery of projects.
- Performance management of the team through coaching, mentoring whilst closely monitoring KPI performance.
- Continuously strive for excellent customer satisfaction in everything you and the team deliver
What do I need?
To be considered for this role, we would love you to have:
- Experience leading a team that delivers results in challenging environments with a continuous improvement mindset.
- Sound Business and technical knowledge of a Electricity Distribution business or similar market.
- Excellent verbal and written communication skills, with proficient organisation skills and a strength in developing and nourishing positive working relationships.
- Excellent customer service skills.
- The ability to deliver within demanding timescales and to effectively prioritise, plan and organise.
It is an essential requirement for this role that you have a full, current driving licence.
About our Business
SSEN Distribution powers 3.9 million homes and businesses in communities across central southern England and the north of Scotland. Our team of more than 4,200 highly skilled people keep customers connected to a safe and reliable supply of electricity whilst developing the flexible networks that are vital for the future. We power communities to thrive today and create a net zero tomorrow. Why not join us and help power change, we're looking for great people who love working with others to achieve great results. You'll be empowered to make the right decisions for our customers and have the space to take accountability for the work you do. You’ll be working as part of a bigger team, enabling net zero, so teamwork will be essential. As a part of our business, you become part of something bigger – an established company with a reputation for looking after our people, offering secure and rewarding roles where safety is our number one priority.
What's in it for you?
An excellent package with 34 days holiday entitlement, enhanced maternity/paternity leave, discounted healthcare, salary sacrifice car leasing and much more, view our full benefits package on our careers site.
As an equal opportunity employer we encourage diversity and are committed to creating an inclusive environment for all employees. We actively encourage applicants from all protected characteristics and commit to providing any reasonable adjustments required during the application, assessment and upon joining SSE. Search for 'Inclusion & Diversity at SSE' to find out more.
Next Steps
All applications should be submitted online, and I'll be back in touch after the vacancy closing date to let you know the outcome.
If you would like to discuss any working differently requirements or adjustments you may require throughout the recruitment and selection process, please contact kim.annink@sse.com / 01738 344051.
EXTERNAL: Before commencing employment with SSE, you'll be required to fully complete our pre-employment screening process consisting of a basic criminal records and credit check.
INTERNAL: As a courtesy, please let your current line manager know you are applying.
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