Who are we?

We’re here to help people live well and create a better and more sustainable future. We support healthy and liveable communities by delivering water, sewerage and recycled water services to 1.77 million people who rely on us every day and every night. At South East Water, we innovate with purpose and act with care to deliver healthy water for life. Fresh thinking and collaboration are at the heart of our organisation. We are constantly learning, embracing the challenges of today and excited by the opportunities that tomorrow will bring.

The role

The Salesforce Functional Consultant drives and supports the delivery of capital projects across South East Water’s critical customer relationship management (CRM) system Salesforce. They are to provide support, guidance and consultation to internal and external stakeholders as well as the System Analysts, Business Analysts and Developers within the team.

This role is responsible for providing business analysis, requirements management and testing services across projects and IT initiatives/application releases across South East Waters critical CRM (Salesforce) applications and solutions.

The role is critical to ensuring that the business meets corporate objectives and requirements in customer service, supporting the organisations ability to deliver efficiencies and solutions, resolve defects, ensure our CRM provides a 360-degree view of the customer and answer/resolve customer enquiries.

Who are you?

In order to be successful in this role, candidates will also require the following key skills, experience and knowledge:

• 3+ years' experience delivering Salesforce solutions
• Certified as Salesforce Business Analyst/Functional Consultant
• Strong knowledge in Service Cloud, Sales Cloud, Experience Cloud. Marketing Cloud experience is desirable.
• Design and configure Salesforce platform features, including custom objects, workflows, validation rules, page layouts, and reports, to meet business needs
• Proven experience in estimating, planning, designing and delivering end-to-end solutions.
• Experience with Jira and Xray software
• Thorough understanding of integration
• Experience with Lightning components
• Experience with customer-oriented call centre, billing, and connection / disconnection operations.
• Experience working in agile teams
• Strong analytical and problem solving skills
• Ability to multitask and prioritise issues
• Strong organisational and customer service skills
• Excellent written and oral communication skills
• Strong team player that brings positive culture to the team
• Familiarity with Application Lifecycle Management principles

South East Water's Business and Technology Solutions Group is guided by the Australian Computer Society SFIA Skills Framework. The highest level of skills required to perform at a competent level is SFIA Level of Responsibility - Level 5 (Ensure, advise)

What's in it for you?

• A commitment to work-life balance with truly flexible working arrangements, including hybrid working and leave purchasing.
• 14 weeks paid parental leave for all parents and paid super on unpaid parental leave
• A range of benefits, including free on-site parking and cultural leave.
• A great culture working in collaborative teams with strong work ethics.
• Career focused learning and development opportunities.
• The opportunity to be part of an organisation committed to environmental initiatives.
• Enjoy modern office facilities with panoramic beachfront views.

We're for everyone

We do meaningful work, but how we do it is just as important. We’re here to help people live well, protect the environment, and keep healthy water and resources accessible and affordable for all. We know to make a positive difference we need to support our people to be their very best. Flexibility and innovation are at the heart of how we work. But it’s our people’s collective ambition, authenticity and differences that bring our culture to life.

Our people are as diverse as the communities we serve. Everyone brings a unique voice and a refreshing perspective that keeps us innovating. It makes us better learners, thinkers and collaborators, helping create better outcomes for our customers. Even though we’re all different, we still share a common goal to deliver healthy water for life.

We encourage applications from Aboriginal and Torres Strait Islander People, members of the LGBTIQ+ community, people with disability and from culturally diverse backgrounds. We aim to provide an inclusive and accessible workplace for everyone. If you need any help with the application process or would like to discuss your reasonable adjustments during interviews, or to learn more about the role, please contact: careers@southeastwater.com.au

Keen to make an impact?

Click here to check out the position description. We're accepting applications for this exciting opportunity until Tuesday 19 September 2023!

This role is remunerated at a Level 5 ($105,926 through to $117,835 + super)

Visit southeastwater.com.au to learn more about us and how we serve our customers.