Job Description

Shopify's Technical Program Management team is focused on developing Shopify's products, services and platforms, anywhere and everywhere in the company: we drive execution, capability and impact. We keep thousands of people focused, coordinated and moving as fast as possible so Shopify can combine the impact of giants with the speed of a startup. Technical Program Managers play a critical role in the successful delivery of strategic priorities, which are complex and involve many teams. As a Shopify Technical Program Manager, this is what you'll be doing:

• Ultimate responsibility for the efficient, successful and sustainable delivery of complex initiatives, encompassing all phases of program management, including creating program definition clarity
• Lead program planning, delivery and execution functions. Drive, manage and track high priority initiatives with cross discipline teams across Shopify or external partners
• Work in a collaborative environment with engineering teams, and stakeholders in product, UX, Operations, data and engineering practices and principles
• Connect and bring teams together working on multiple project streams while ensuring overarching program alignment
• Communicate and provide transparency into program status to the executive and senior leadership team while tracking progress toward milestones
• Identify dependencies between disparate services and dependent technical systems to enable effective program delivery
• Manage critical program adjustments, risks, dependencies and scope changes, escalate and partner with teams to triage and resolve
• Pull together and manage multiple projects and respective teams; all requiring input from multiple areas within the company and sometimes third parties
• Build and develop relationships with key stakeholders to improve efficiency, effectiveness of the program, and escalate/resolve areas of opportunities/risks to leadership
• Ensure Programs/projects are delivered on-time, within scope and continuously identify areas of opportunity to improve overall execution capability

Qualifications

Successful candidates bring:

• Proven track record and passion for quickly ramping onto new programs
• Ability to onboard to domain specific tech stack, and help drive design, development and delivery of technical solutions in an enterprise data platform environment
• Experience with Data Governance, Residency, & Compliance initiatives and is highly valued
• Ability to understand technical architecture, jargon, feasibility of tech solutions in order to drive pros/cons or cost/benefit analyses
• Ability to successfully drive complex negotiations with diverse stakeholders
• Excellent communication and presentation skills both in written and verbal form to both technical and non-technical audiences; Ability to inspire confidence in product, engineering and leadership teams.
• Strong management and people skills adept at managing through influence paired with a passion for technical understanding and context
• Ability to remove ambiguity from high level intent and break it down into actionable deliverable components
• Cross-functional stakeholder management - experience identifying and establishing when to bring the right teams and people together to focus on the right content
• Self-driven; You're proactive and able to navigate through ambiguity and complexity within a fast paced environment to bring clarity to stakeholders
• Experience building, developing and managing highly effective program management tools and cadences
• Ability to gather and integrate important information, distill and synthesize requirements to summarize program impacts and opportunities

Additional Information

We know that looking for a new role can be both exciting and time-consuming, and we truly appreciate your effort. And remember, we want to know what you’re really interested in building and why you want to build it at Shop, so please give us as much detail on this as you’d like in the answers on the next page. 👍 📖

All your information will be kept confidential according to EEO guidelines

Shopify is now permanently remote, and we’re working towards a future that is digital by design. That location you see above? Consider it merely an example of hundreds of potential locations across Americas where Shopify is hiring. Learn more here: https://www.shopify.com/careers/work-anywhere

At Shopify, we are committed to building and fostering an environment where our employees feel included, valued, and heard. Our belief is that a strong commitment to diversity and inclusion enables us to truly make commerce better for everyone. We strongly encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities and/or people with intersectional identities. Please take a look at our Sustainability Report to learn more about Shopify's commitments.