• Permanent Full Time, 38hr week
• Generous Salary + Super + Salary packaging options
• Location: Fortitude Valley with flexible and hybrid working opportunities

There’s No Us Without U. Care with Us, for Today and Tomorrow

There's no life without water, and at Urban Utilities, we live and breathe that knowledge every single day. As leaders, we inspire and empower our passionate team to drive meaningful change. Join us in shaping the future of Urban Utilities, making a lasting impact, and leading our teams towards a better tomorrow.

YOUR OPPORTUNITY

Our Service Delivery Group have an opportunity for a passionate people leader to join their team as General Manager Network Operations (Operations and Maintenance Planning) based in Brisbane, Queensland. This role will see you lead a diverse and multidisciplinary team in delivering services to our customers through the water and sewage network operations and planning the maintenance for Urban Utilities entire asset base. This includes delivering a budget of $50M to ensure services are optimised for over 600,000 properties and millions of customers

Reporting to the Executive Leader of Service Delivery, this is a big, hands-on opportunity, where you will be responsible for developing and driving the operations strategy with the purpose of facilitating real time performance and transforming water and sewage operations to ensure the highest levels of customer satisfaction. This role includes the management of culturally diverse teams across multiple locations, products and services.

Success in this role will be measured by how well operational, maintenance and customer interaction decisions are made to execute performance of the water and sewage networks, associated assets and pump stations in delivering customer experience. This will be done by leading a digital transformation on the way water and sewerage networks are operated and maintained. Our delivery of work is continually optimised through customer insights, reporting, operational intelligence and trade-offs to ensure customer outcomes and network performance.

ABOUT YOU

Ultimately you are commercially savvy, capable, driven and looking for an environment where you will have the opportunity to make a significant impact and will also possess

• Significant experience in management of a multi-disciplined, 24/7 operational function or similar utilities industry
• Tertiary qualification in a relevant science, engineering, business or environment related field or extensive relevant experience.
• Demonstrated experience in applying conceptual thinking and strategy development to delivering team and enterprise performance outcomes.
• Strong commercial acumen in identifying and implementing efficiencies that improve whole of life financial performance, improve efficiency and drive customer outcomes.
• Significant experience leading technical teams to achieve performance outcomes through complex problem solving.
• Strong influencing and relationship building capabilities with both internal and external stakeholders to enhance and improve collaboration to meet shared business objectives
• Prior experience in managing a large, multi-disciplinary team with well-developed interpersonal skills and the ability to motivate, develop and manage teams

At UU, we celebrate diversity. We genuinely believe that bringing together diversity of thoughts, perspectives and expressions is key and crucial to our success as a business. You might find you meet some, but not all, of the job requirements for this role. We’d still encourage you to apply as we we’re looking for the right human being for this role - it’s about so much more than ticking all the boxes!

Service Delivery - General Manager Operations and Maintenance Planning - 2126.1 - 20231110.pdf

WHY URBAN UTILITIES?

At Urban Utilities, the work we do is about so much more than the bottom line. We're a leading provider of world-class drinking water and wastewater services to the vibrant communities of Brisbane, Ipswich, Lockyer Valley, Somerset, and Scenic Rim. As we continue to grow, we're committed to planning ahead and shaping a sustainable future around water for generations to come.

At the core of our work lies genuine care: for our team, our customers, communities, and the environment. From the flush of a toilet to major infrastructure projects and residential developments, we're dedicated to being there every step of the way.

Our HQ is in Fortitude Valley, Brisbane, but you'll find us all over SEQ - working in cool places like the SAS Laboratory in Darra, field-based depots in Eagle Farm, Acacia Ridge, Bundamba, and wastewater treatment plants dotted across the region.

We know the chance to thrive, and progress comes hand in hand with the support to balance work with life. So, you’ll access an increasingly diverse range of benefits and initiatives that’ll help you bring the best you. Speaking of which, here’s just a sample of the benefits we offer our team:

• Generous Salary Packaging options, including novated leases
• Corporate discounts across Health insurance, technology and more
• 18 weeks of paid parental leave, 15 days personal leave including two proactive wellbeing days, and an additional day of leave each year to connect with friends and family
• Flexibility at UU depends on the type of work you do but could include options such as, 9-day fortnights and flexible days. Talk to us about what flexibility means to you!
• Urban Utilities is an endorsed employer for all women. See our range of benefits and policies directly at WORK180

Visit our website to learn more about us at www.urbanutilities.com.au

HOW TO APPLY

Click on the ‘Apply” link below to complete your application.

Please note: applicants will be required to undergo a Pre-employment medical & National Police History Check as part of the recruitment process for this role.

For further information please contact our Talent team at careers@urbanutilities.com.au