• Multiple roles available
• Manage our haulage services from within the day of operations control function
• Permanent opportunity, North Sydney location, all training provided
• 12 hour rotating shifts, days/nights/weekend/public holidays (even time roster)

Pacific National is committed to diversity in our workforce and encourages women and Aboriginal and Torres Strait Islander people to apply.

About the role

The Service Delivery Controller (SDC) role is a great way to jump-start your career with Pacific National. As an SDC in the business you will be responsible for an Operational area, and will be tasked with monitoring, managing, and delivering all our services that operate within this. As a whole, the team is responsible for working together to ensure all Pacific National services run safely, on time, and efficiently. As you gain experience and become competent with your own tasks, you will have the opportunity to develop your skillset to cover other Operational roles. The SDC roles is for someone who enjoys working in a dynamic environment and can make decisions under time pressure. The successful applicant will be responsible for their own area of scope, but also working as part of a team to deliver the plan.

Key responsibilities include:

• Acting as the first point of contact for all stakeholders in your area of operations – train crew, network, maintenance, operations and more.
• Entry of detailed and quality data into our transport and labour management systems
• Directing the movement of our crews across your area in order to minimise crew travel in cars while ensuring minimal delay to our services
• Identifying incidents and events that would cause our services to go off plan, and finding the quickest and most efficient way to manage the disruption and return to the plan
• Providing broad support to the Service Delivery Supervisor to ensure effective and efficient delivery of services for our customers
• Commitment to providing exceptional customer service; building strong working relationships with all customers (internal and external).

About You

You will be a recognised team player, with a strong customer-centric background. You will enjoy working in an environment where no two days are the same, and be seeking an opportunity to join a company that offers a defined career pathway. Self-motivation, the desire to constantly improve, and the ability to adapt to and operate in a truly dynamic environment, combined with the ability to assess a situation and take decisive action will be key to your success in this role.

In addition:

• Flexibility to work a rotating 12 hour shift pattern
• Excellent communication skills with the ability to communicate effectively using multiple mediums (phone, email, text messages, etc)
• Intermediate level computer skills, with a background in transport or labour (rostering) management systems and/or reporting systems advantageous but not essential
• Ability to operate effectively in a team
• Confidence to review and assess available information and to make appropriate decisions
• An interest in pursuing a long career in Transport and Logistics is highly advantageous

The benefits

We value diversity, inclusion, collaboration and the contribution of each of our employees. Working for us will enable you to take ownership of your career and gain access to the following benefits:

• Opportunities for growth and career development
• Opportunities to gain industry qualifications
• Access to mentoring programs
• 12 weeks paid parental leave for primary carer at full pay following 12 months of service
• Opportunity to purchase additional annual leave
• Provision of Salary Continuance Insurance
• Novated leasing and discounts on selected health insurance funds, travel, gyms, retail brands, vehicles and more.

About us

Pacific National (PN) is the largest provider of diversified rail freight services in Australia. We haul a variety of freight including coal, intermodal containers, steel, and a range of bulk commodities and materials that keep the region’s economy, businesses and households running. We operate nationally with approximately 3,500 staff in over 90+ sites across Australia.

Join us as we continue to transform our business and shape the rail freight industry, to achieve our vision of becoming Australia’s recognised leader for safe, innovative and sustainable rail freight solutions.

We are seeking applicants who share our values: Make it simple, Share more, Kindness, Gratitude, Curiosity, and Own it. These values help us achieve strong connections with everyone we work with, and play an important part in motivating us all to do our best work.

Closing Date

Applications close on 24th July 2022

Next steps

Continue to build your career with us.

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