The Colleague Services division prepares you for a broad and varied career within the bank. Do you want exposure to one of Australia’s largest and most successful financial institutions? This position will have you collaborating across NAB’s market leading teams to advise colleagues on our People & Culture policies.

A career that gives you more

Your career at NAB is about more than money, it's about serving our customers well and helping our communities prosper. We currently have several exciting opportunities as an Advisor for our Colleague Connect team. Part of this role is to deliver an outstanding, multi-channel colleague experience, providing generalist advice and support on HR related policies, processes and systems.

The role will be a hybrid working model (on site/remote working) with the exception of training periods. You will be required on site for the first portion of training.

The work you will do

• Provide timely and accurate advice to colleagues in relation to People & Culture processes and policies
• Action position requests through NAB’s internal SAP systems
• Work effectively with peers to understand the issues to be solved
• Monitor processes and suggest improvements to team ways of working
• Meet agreed SLAs regarding service delivery through various channels (phone, email and workflow portal)
• Communicate effectively to obtain a shared understanding of priorities and deliverables

Meet agreed internal standards, productivity targets and customer satisfaction ratings.

NAB, invested in you

At NAB, we believe success comes from our people. We're committed to supporting your talent and skills through your career, as you help us build a culture that affects change for our customers - and for the community too.

If you think this role is the right fit for you, we encourage you to apply.

To be eligible to apply, you must have Australian or New Zealand citizenship or permanent residency status. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert.

*Please note unsolicited CVs from agencies will not be accepted .

To help keep our community safe, candidates are required to comply with vaccine requirements outlined in state based public health orders.