The WWIC, Business & Sales Operations (WBSO) team mission is to Enable Strategy, Motivate Sellers, and Reward Results.  In pursuit of this mission the team designs and implements variable incentive-based compensation plans for sellers, sales leaders, and consultants across Microsoft.

Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on making a difference by being customer obsessed, diverse yet inclusive, and thinking as one Microsoft.  

The Implementation manager partners with the segment plan design lead to enable incentives that motivate seller behavior and drive the company's strategies. From the initial inception of the incentive, the implementation manager discusses the requirements and runs assessments to determine the feasibility for launching the new plan in our systems. The implementation manager then configures the plan that enables other teams across WBSO to setup participants, produce quotas and determine payouts.

The implementation manager also partners with the Seller Experience and Sales Operations Excellence teams to ensure plans land appropriately through official documentation and guidance. Being an expert in their segment compensation, the implementation manager provides third tier support for complex seller questions.

The ideal candidate excels at program management, orchestrating activities across other teams to meet rigorous timelines. The ideal candidate has experience in compensation and/or financial systems, understands revenue streams, and the impact on sellers’ payouts. The candidate must also have a proven ability to work effectively in a large, cross-geography, cross-business, virtual team environment.

Do you enjoy understanding and implementing new strategies? Solving critical time sensitive opportunities? Working on a collaborative high-performance organization? Then this role might be right for you!

Responsibilities

Responsibilities

Below are some of the key responsibilities of the role (not exhaustive)

• Understand business strategy and plan design approach
• Analyze plan feasibility by assessing financial sources and systems readiness.
• Conduct compensable metric assessment to ensure governance and compliance requirements are met.
• Ensure proper plan configuration for respective segment roles in our Internal systems.

• Drive the plan exceptions review and setup.
• Ensure segment plan health and manage tier 3 support for seller assignment issues.
• Drive special Incentive programs implementation for incubation projects.
• Manage revenue allocation exception requests working with segment/finance stakeholders.

Qualifications

Required/Minimum Qualifications

• Bachelor's Degree in Business, Finance, Computer Science, Data Science, Engineering, Economics, or related field AND 5+ years experience in compensation, business management and operations, finance and analytics, human resources and people analytics, marketing, or sales strategy
• OR equivalent experience.

Additional or Preferred Qualifications

• Master of Business Administration Degree or Master's Degree in Finance, Computer Science, Data Science Engineering, or related field
• 3+ years experience working in a matrixed organization, preferably in the technology industry.
• 1+ year(s) project leadership/management experience.
• 3+ years experience modeling data or statistical forecasting using software packages (e.g., ADX/Azure Stack, SQL, R, Python, Excel).*

Qualifications/Experience Requirements

• Program Management – ability to scope changes, establish milestones/plans, and drive a team to execute against plans while managing issues, risks, and stakeholder expectations.
• Strong analytical, financial, problem solving, decision making and emotional intelligence skills.
• Operations Management – Understanding of critical components of Operational Excellence and how to effectively implement these through execution.

• Global Team Engagement – Experience working with diverse global teams across various time zones.
• Collaboration Skills – ability to work with different functional teams (services field, finance, compensation, HR, etc.) across geographic areas.
• Thought leadership – ability to challenge the status quo and rationalize opposing views to establish value-based recommendations.
• Attention to detail – Ability to dig deep to identify issues or inconsistencies in data.
• Systems Thinking - Ability to understand process/system requirements and limitations.

• Incentive Compensation Background - Prior incentive compensation experience is highly desirable.
• Ability to communicate effectively with all levels of business including Senior leadership.
• Ability to develop and implement creative solutions and influence others in their adoption.
• Excellent planning & time management skills, ability to succeed in direct accountability and influence structures.
• Excellent problem-solving skills and the ability to resolve conflict and exercise sound business judgement.

• Ambitious, self-starter with the ability to multi-task, manage priorities, and reprioritize as necessary.

Core Competency Requirements

• Analytical Problem Solving - Systematically considers the implications of problems and solutions in more than one domain at a time and does not solve a problem in one domain in a way that causes a problem in another
• Business knowledge and understanding – has pulse on business models, changes in business, connecting the dots across various channels, products, geographies etc.

• Creative and innovative solutions to reduce cycle times and drive efficiency and improved outcomes.
• Cross-Boundary Collaboration across workgroups, peers, upper management.
• Impact and Influence - Consciously develops influence strategies; anticipates others' reactions.
• Interpersonal Awareness - Understands less-obvious reasons for others' concerns, behavior, and perspectives.
• Trusted Advisor - Probes the expressed and unexpressed needs of clients and peers to understand underlying issues.

• Strong communication skills – Effective communications within team and across functions, stakeholders and business partners
• Confidence - Acts confidently in uncertain circumstances; works effectively in ambiguous situations.

Values expected to be demonstrated:

Integrity and Honesty, Big Challenges, Passion, Open and Respectful, Accountable, Pursuit of Excellence

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.