Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us achieve our mission.

The Industry & Solutions Team in Corporate, External and Legal Affairs (CELA) is growing and has an opportunity for you to join a team that prides itself on collaboration, learning, energy, caring, and creating wins for Microsoft and its partners and customers.

Your primary responsibility will be supporting the Microsoft Customer and Partner Solutions (MCAPS) Group. In this global role, you will help us to measure, report and improve our CELA-driven commercial processes and to help develop our readiness efforts to enable our teams to drive our customers’ digital transformation.

This position can be located in Redmond, WA or remote within the U.S. 

Responsibilities

Responsibilities

• Conducting analysis of the effectiveness of our commercial processes and implementing improvements.
• Gathering insights from commercial escalations and converting those into readiness materials.
• Generating reports to provide progress updates and insights on our commercial programs to senior leaders.
• Developing training materials and communications plans for the launch of new/updated tools and processes.
• Managing the development and deployment of readiness projects.

Culture

• Model and evangelize inclusive behavior, ensuring that your ideas and the ideas of others are heard.
• Act with empathy in supporting teammates, CELA colleagues, and business clients.
• Embrace a global mindset, respecting similarities and differences in others.
• Bring energy and passion to your work.

Qualifications

Qualifications

• 5+ years project, program, operations or process management, paralegal, or equivalent experience.
• Excellent communication and project management skills and the ability to work efficiently and meet deadlines in the face of competing priorities.
• Strong analytical and problem-solving skills in a fast-paced, changing environment.
• Ability to handle multiple stakeholders, work streams and prioritize as needed.
• Strong and demonstrated ability to organize and create efficient processes and programs.
• Agile and openness to adapting practice in response to evolving business strategies and transformation.
• Service-oriented and customer-obsessed.
• Enthusiastic “team player” who enjoys partnering with cross-functional teams to solve complex issues, invest in others, and work collaboratively to generate consensus across diverse points of view.
• Familiarity with legal terms and concepts preferred, but not required.

Education

• Bachelor’s degree (B.S/B.A.) and/or experience in relevant fields (e.g., project, program, operations or process management or work as a paralegal).

#CELA

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.