End Date

Tuesday 14 June 2022

Salary Range

£19,350 - £21,500

We support agile working – click here for more information on agile working options.

Agile Working Options

Other Agile Working Arrangements / Open to Discussion

Job Description Summary

Please see full job description below.

Job Description

At Scottish Widows we're being driven by a clear purpose to Help Britain recover, then prosper - together we can make it possible.

Our Chief Operating Office provides critical services to millions of the Group’s Life, Pensions and Investments (LP&I), General Insurance (GI) and Wealth customers. We support their Insurance and Wealth needs, whatever they are.

Delivering outstanding customer service is at the centre of our success...and you could play an important part in this.

We have an exciting opportunity for Customer Service Administrators to join us and grow our strong Workplace Pensions team. The successful candidates will join LBG then transfer across to our supplier Diligenta, where the role will form part of their operational team.

Diligenta is the UK-based FCA regulated subsidiary of Tata Consultancy Services (TCS) and was established in 2005. Diligenta specialises in the provision of transformation business process services for the Life and Pensions industry and has 13+ years consistent track record in platform transformation for UK Life and Pensions insurers and their customers.

This is a hybrid role split between home (c40%) and the office (c60%).

If you do join us we'll give you a competitive salary between £19350 - £24000 (depending on experience) which is made up of basic salary and a 4% flexible cash pot. We also provide a generous pension scheme and benefits package. As this position will TUPE to Diligenta, you'll join us on LBG benefits then when you transfer to Diligenta, contractual benefits remain the same & others change as they are non contractual. Further details will be shared with you as part of the selection process.

Career development, and flexible working all make a difference towards work being enjoyable. So be confident we'll invest in your future, as well as that of our customers.

Our strong team of front and back office contact centre colleagues, based in Edinburgh, provide dedicated, end to end support to Members, Employers and Advisers of Scottish Widows Workplace Pension schemes. We're undergoing a significant transformation this year, which makes now a more exciting time than ever to join the team!

About the role...

• You'll want to put customers first - taking ownership of their queries, building rapport quickly and providing the highest level of customer experience

• You'll learn to act with skill and diligence - treating customers sensitively and caring about helping them move forward with their futures.

• You'll possess good attention to detail also grow the confidence to spot and call out areas we can improve our customers' journey and experiences

It's a role that suits people who take ownership of personal development and can adapt to change as well as learn about products and follow processes. Financial services experience isn't essential.

Do you enjoy building relationships with customers and looking for genuine career opportunities? Do you like collaborating closely with colleagues, adding to a caring environment where all colleagues feel encouraged and valued? Are you prepared to work hard with a passion for delivering excellent customer service? If so, this could be the role for you!

Training is initially full time for 6-8 weeks in our modern Edinburgh city centre office.

Our hours are 7 hours/day, Monday to Friday between 8am-6pm on a shift pattern.

As a business we're passionate about diversity and equal opportunity with industry recognition across gender, ethnicity, disability, LGBTQ+ and families.

And just let us know if you need any reasonable adjustments made to our recruitment processes, we'd be happy to accommodate them...

So if our opportunity appeals to you then get in touch and apply today, we'd love to hear from you.

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain recover. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.