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Job Description Summary

Our Community and ExPat Banking branches are an integral part of Lloyds Bank Corporate Markets - providing vital services to the Islands' communities.

We're also driven by a clear purpose: to Help Britain and the Islands recover. That’s why our branch colleagues are passionate about making a difference to customers, businesses and communities.

And in leading them you’ll get the opportunity to earn, learn and develop within an inclusive organisation with genuine values.

Job Description

About the role:

You’ll ensure the smooth operation of all branch tasks and nurture your team to be the very best they can be, by making the most of your best talent – developing people - using your observation, feedback and mentoring skills.

You'll be part of The Guernsey Community Bank Management Team. Establishing relationships with colleagues and customers alike, you'll build great teams with a reputation for great local service!

We just need you to demonstrate the following qualities:

• Ability to lead and manage people, performance and day to day management of a branch.

• Some previous Retail management experience, ideally in Banking or Financial Services (but not essential, other industry experience is fine).

• Leading by example with your customer service behaviours in the banking hall, greeting customers, helping colleagues and showing you care.

• The organisation skills to plan your resources for the day-to-day running of the branch and also preparing your team for reviews and audits etc.

• The ability to resolve issues when things don't go well, ensuring your people are fully proficient in quite a complex environment.

• The desire to build performance and competence by effectively organising development plans and coaching accordingly.

• Managing the risks to ensure adherence to all policies and procedures and that they’re in line with the risk frameworks and are compliant.

• The flexibility to work in branches across the area and occasional Saturdays when needed.

We'd also ideally like you to possess any necessary residency license permissions.

And in return:

With an employee benefits package you can tailor to suit your lifestyle, a Branch Manager role with us brings many exciting rewards...

For starters, we'll give you a competitive salary (from £38,500) and bonus opportunity of c5-15%.

As well as giving you the following benefits:

• A generous pension contribution starting at 9% (rising to 15%) which comes with life cover of up to 8x salary.

• Further discounts available on the weekly food shop, travel and electronics/mobile through our PerksAtWork scheme.

• Share schemes

You'll also get a Flex cash pot of 4% salary, which you can take as cash or spend on a wide range of options such as:

• Buying extra or selling holidays to suit from your 36 days leave (pro rata, including bank holidays) - ideal for that mini break.

• Extending the private medical insurance you'll receive to family members including enhanced cancer cover.

• A Flex Card providing up to 15% discount with a number of well-known retailers.

We also have free health and well-being offerings - so you can be sure we're investing in both your now and your future.

What else will we provide?

From Day 1 we’ll provide any training and all the support you'll need.

Many of our colleagues also go on to gain industry qualifications or careers in the wider Group - there's a wealth of opportunities we can offer you.

And together we'll make it possible.

We're passionate about diversity and equal opportunity with industry recognition across gender, ethnicity, disability, LGBTQ+ and families.

And just let us know if you need any reasonable adjustments made to our recruitment processes, and we'll try to accommodate them.

So if people are your thing and a fresh start with us appeals then get in touch and apply today, we'd love to hear from you!

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain recover. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.