End Date

Sunday 12 June 2022

Salary Range

£23,184 - £25,760

We support agile working – click here for more information on agile working options.

Agile Working Options

Flexible / Variable Hours

Job Description Summary

A manager who supervisors, coaches and develops their team to work together to Help Britain prosper by providing an excellent customer experience and compliantly meeting their financial and service needs with fair outcomes, including for our vulnerable customers. Supports and embeds LBG priorities, adheres to regulatory requirements and role models the Group Values, Behaviours and Code of Responsibility.

Job Description

▪ Reviews non-compliance issues within current compliance processes, systems, and procedures, and works with guidance to ensure solution of ad hoc problems within the assigned unit/(sub)discipline. ▪ Delivers support services (mostly of a routine nature) by using customer systems and protocols. ▪ Provides a quality service to customers by processing cases, dealing with complex queries and/or investigating and resolving customer problems, and may identify new customer retention or business opportunities. ▪ Develops personal capabilities using existing formal and informal training opportunities. ▪ Provides primary supervision to a team performing routine work. ▪ Responds to individual and team objectives and invests in improving personal performance by growing own skills and capabilities. ▪ Provides operational support by performing prescribed routine activities using existing systems and protocols. ▪ Provides operational support to senior colleagues by performing prescribed and non-routine compliance monitoring activities using existing programmes and protocols and giving basic advice on compliance and regulatory requirements.

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain recover. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.