A new role has arisen within our Crime Prevention Team, based from either Leeds, Bournemouth or Ipswich.

We are seeking an experienced Crime Prevention Controller with a motor claims background.

The role can offer flexibility with hours and hybrid working, so we’d love to talk to you about how we can make the role work for you, as well as us.

About the Role

To oversee linked and complex counter fraud investigations, influence counter-fraud processes across all channels and to be responsible for the development of fraud awareness across operational teams.

To support the technical development of Crime Prevention Consultants to prevent, detect and disrupt personal lines fraud threats, providing business support and working with external bodies such as the Insurance Fraud Bureau and other law enforcement agencies. To identify and highlight any emerging risks to ensure we protect our genuine customers and the business from financial crime harm.

About You

Knowledge, skills, qualifications and experience:

To have a good understanding of insurance case law relating to fraud

Ability to prepare witness statements and attend court as required

The ability to liaise with suppliers and law enforcement agencies confidently and proactively; and within agreed cost ratios

Technical understanding of insurance fraud and more complex claims handling skills; focusing on staged/contrived accidents and CPR process

To co-ordinate more complex linked and organised investigations in conjunction with Linked and Organised Manager; and feed back on industry issues

Ability to interpret I2 charts and coach others

Be an expert of claim repudiations

Expert understanding of CIFAS and ability load appropriate cases

Representing LV at industry events/forums such as IFIG, IFB, IFED and share any learning's across CCPT

Ability to analysis data and identify patterns and trends

Substantial experience of technical claim handling. Significant proven personal injury and catastrophic claims handling experience is required

Excellent reserving,litigation, negotiation and pro active case management skills

Excellent communication and mentoring ability

Ability to influence people and change in a fast paced environment

Ability to build effective internal and external relationships

Planning and organisation skills

Demonstrate a strong commercial focus in claims handling, able to articulate settlement plan, adopt a pro-active settlement strategy and ensure that cases capable of settlement are progressed by phone, visits etc.

Strong awareness of strategic claims issues and market and legal trends and initiatives

Project experience skills

ACII or Advanced Professional Certificate in Investigative Practice desirable

Why Work for Us?

Exciting things are happening at LV=General Insurance (LV=GI). Having recently become part of the Allianz family, we’re proud to be one of the largest personal insurers in the UK.

Driven by our pride and passion, we will always do the right thing to inspire trust in our people and our customers. That’s why we’ve made it our mission to become Britain’s best-loved insurer, by helping people look after what they love.

About the Rewards

This role is a Senior Associate role in the LV= Structure. We want you to love what you do that’s why we’ve put together a benefits package that recognises and rewards a job well done.

We’ll give you:

Flexible working opportunities – many of our employees job share or work part-time, flexi-time, or compressed hours. Our new hybrid working model now offers all employees the option to work from home 3 days a week and 2 days in the office.

26 days' holiday – which increases after two years’ service to 28 days

A competitive pension for which LV= will pay twice the amount you pay, up to 14%

An annual bonus scheme based on company and personal performance

A flexible benefits package (e.g. discounted retail vouchers, great value dental insurance)

Gympass

A generous 25% discount off our general insurance products including home, pet and travel as well as up to 50% discount on your car insurance..

LV= is an equal opportunities employer who values a diverse and inclusive workplace. We recognise that people work in different ways, and we value alternative viewpoints, celebrate individuality and foster a culture where everyone can bring their true self to work. We are committed to creating a diverse workforce, we accept applications from everyone regardless of your background, beliefs, culture, gender identity, ethnicity, sexual orientation, disabilities and long term health conditions.

Here at LV= we always love to hear from great people, so don’t forget to follow us on Instagram, Twitter, LinkedIn and become a fan on Facebook.

Apply

If you share our ambition and our passion, join us on our journey. You can help us shape our new future together.