JPMorgan Chase is a leading financial services firm with a history spanning over 200 years. Join our team to build your career in a culture that values innovation, creativity and excellence.

The Global Employee Engagement, Culture & Conduct (EECC) organization within HR focuses on enhancing the employee experience and developing best in class people practices firm wide. The team helps to set and implement a global vision, strategy and operating model to better understand and respond to employee needs and concerns; as well deliver exceptional employee experience. This includes partnership with the business, function, and HR leaders on an in-depth review of feedback, culture & conduct and employee experience aspects of regulatory-related deliverables. Overall, this organization spans the traditional HR lifecycle, employee engagement and broader listening strategy.

As an Employee Relations Partner, your responsibilities will include:

• Managing Code of Conduct HR led investigations from planning the investigation, through interviews and review of forensic information to completing detailed and balanced investigation summaries
• Dispositioning Code of Conduct led investigations, HR performance matters, and general disputes and appeals in alignment with the Know Your Employee (KYE) protocol and regulatory requirements.
• Where required partner with Independent Hearing Managers to complete grievance investigations and disciplinary processes (UK).
• Ensuring the right balance of risk mitigation, engagement and fairness is delivered.
• Proactively provide guidance to employees, managers, HR and other key stakeholders on the review and dispositioning of matters
• Partner globally to understand regional differences and requirements. Strive for global consistency but execute locally where necessary particularly as it relates to cross border situations
• Demonstrate a change management mindset through identification of opportunities to enhance the employee experience through process improvement and refinement of services; offer potential solutions to drive greater stakeholder satisfaction. Actively engage in change to drive successful execution.
• Demonstrate expected behaviours, as well as, identify and escalate issues in a timely manner
• Deliver a trusted EECC brand known to employees and managers as a place where their voices are heard and acted on accordingly
• Deliver a first class experience to all stakeholders and control partners through effective collaboration and communication

Qualifications:

• Experience and demonstrated success in managing HR/ER matters in an effective and efficient manner
• General knowledge of UK/EMEA employment laws and regulations
• Possesses an understanding of financial and HR related industry trends and applies them in decision making, where appropriate
• Possesses a risk and control mindset; follows published protocols around conducting investigations and tracking activities related to carrying out key responsibilities. Applies a consistent and appropriate level of review when decisioning cases and providing guidance. Escalates appropriately
• Applies technical knowledge and business acumen to fact pattern and determines appropriate solution. Ability to work in a global, matrixed, and complex business
• Strong analytical/fact based decision-making skills combined with the ability to think innovatively. Examines root cause and provides recommendations to management to mitigate repeated issues
• Strong organizational/time management skills. Excellent verbal and written communication skills
• Team-oriented and collaborative approach required
• Demonstrates superior judgment to identify and mitigate potential risks impacting the firm
• Results-oriented; takes ownership of and drives clients and stakeholders towards an appropriate resolution of issues
• Ability to make sound decisions under significant pressure and tight timeframe
• Ability to multi-task in a fast paced environment; adjust readily to multiple demands, shifting priorities, and rapid change with composure
• Recognizes the need for evolution of process and procedures to drive greater employee and stakeholder satisfaction
• Strong analytical/fact based decision-making skills combined with the ability to think innovatively. Examines root cause and provides recommendations to management to mitigate repeated issues
• Strong organizational/time management skills. Excellent verbal and written communication skills
• Team-oriented and collaborative approach required
• Bachelor's Degree preferred