M&S Bank - Customer Service Contact Centre Advisor

Work from home, in the office or flex between both

Part and Full time positions available

Who we are

We are Marks & Spencer’s financial partner. Our aim is to bring the trusted M&S values to banking, opening up a world of opportunity for our customers. At M&S Bank, we offer a range of financial services, from credit cards to savings products, loans to insurance; and we have the widest selection of travel money currencies available on the high street at our M&S Bureau de Change.

We value difference and understand that we succeed together when you can bring your whole self to work – you feel better and work better, and that’s good for everyone! We take responsibility for creating an inclusive culture for everyone – our colleagues, our customers and our communities. Together, we get it done!

The Contact Centre is at the heart of our business and we want you to be yourself so a natural flair with people is important. The role is varied and whilst challenging its thoroughly rewarding. You don’t need to have banking of previous contact centre experience, through a thorough training plan and on-going coaching we can teach you everything you need to know.

Please note our working pattern incudes working weekends, our contact centre is open 8am-8pm 7 days a week. Throughout the recruitment process we will discuss the shift patterns available.

What’s in it for you

• Choose to work in a hybrid way, meaning you can work from our Chester head office, work from home or even split your time between both
• Competitive salary and the chance to earn an annual bonus
• Great holiday package (25 days per year)
• Recognition all year round with Spotlight awards and access to events at the M&S Bank Arena in Liverpool
• 20% discount when shopping in M&S
• Flexible benefits that you choose to suit your lifestyle including:
  • Pension
  • Discounts at many popular retail brands
  • Access to support to help you manage your health, mental and financial wellbeing
• We’ll give you one day per year to do your bit for the community by volunteering or raising money
• Choose to study as you work by signing up for our apprenticeship scheme