Senior Analyst – Fraud Decisioning & Insights

GCB6

UK Fraud focuses on the specific financial fraud threats the firm faces now and in the future, pioneering the techniques and technology that protect our business, our customers, and the many communities in which we operate, from the harms associated with fraud. Fraud harnesses intelligence, analytics, technology, investigation, information sharing, and public-private partnership to achieve this end, always seeking the most effective and efficient means

This role will align to our Fraud Decisioning & Insights team within UK Fraud who are responsible for the day to management of fraud across the business, ensuring that our fraud detection systems are fully optimised to detect fraud against the HSBC UK or its customers.

Where fraud occurs, the Decisioning & Insights team are also responsible for understanding the root cause of any fraud attack, identifying any control weaknesses or failures and escalating these to the appropriate control owner and the Fraud Control Design team.

In this role, your responsibilities will be to:

• Perform in-depth analysis of fraud patterns then develop and implement enhanced strategies within our fraud detection systems across one of the three core fraud typologies i.e. Card, Payments or Lending/First Party fraud;
• Ongoing monitoring of the fraud detection systems to ensure that they are performing optimally and in line with appetite;
• Assist with the management of flash fraud attacks;
• Interpret and manipulate large data sets to extract trends and identify issues and risk;
• Undertake detailed root cause analysis to identify control and/or process/procedure failings that are driving fraud attacks, escalating to the process/control owner and the Fraud Control Design team to ensure that any required changes can be developed and implemented;
• Work closely with the operational teams to ensure that any fraud alerts generated have an appropriate treatment strategy dependent upon the risk identified;
• Provide regular feedback to the Fraud Operations teams where alerts have been released incorrectly leading to a successful fraud.