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Greater Anglia operates a busy railway network from London Liverpool Street to destinations across the east of England. We have a high standard of service for our customers throughout their journey experience so they can sit back relax and travel with confidence. Not to mention a whole new set of modernised greener trains, it’s never been a more exciting time to start a career with us. Do you want to be part of the journey? Come along and join Greater Anglia!

An exciting opportunity has arisen within our Revenue Protection team for a Revenue Protection Officer based at Liverpool Street Station.

The Role

The key focus of this role is to carry out revenue protection duties, such as reviewing passenger tickets (on trains and at stations) and issuing Penalty Fare notices to passengers who are liable to pay a Penalty Fare.

You will be involved in conducting interviews for suspected fare evaders (within the scope of the Police and Criminal Evidence Act 1984) and carry out duties such as taking notes, prepare, and submit reports as well as attending court (where required) to give evidence.

Please note full training will be provided to ensure you are fully equipped to carry out your duties.

Shifts will be a combination of earlies, lates, weekends, and bank holidays between 05:00 and 01:00. The role entails an average of 35 hours per week.

The suitable candidate is responsible for getting to and from their agreed booking on/off location in time to commence a scheduled shift by their own means of transport. You should be willing to work in all weather conditions and be on your feet for most of your shift.

Full uniform will be provided, to ensure that you embrace our values and brand as a business.

What we are looking for

• Someone with previous experience within customer service roles.
• A good level of both written and verbal communication
• Ability to remain calm under pressure whilst always maintaining integrity.
• A problem solver, as the role will encounter many different situations daily
• Being able to make decisions quickly, and the ability to communicate effectively, is an essential part of this role.
• Ability to evaluate and interpret information in order to make effective decisions.

If you are passionate about developing collaborative working relationships with colleagues and creating a welcoming environment through interacting with our customers, this may be a great opportunity for you.

The closing date for all completed applications is on Friday 30th August 2024

*Please note vacancies can close earlier due to high influx of candidate applications*

To succeed in this role, we are looking for people who can bring our four values to life in your everyday work:

•         Genuine … be welcoming, customer-centric and respectful

•         Professional… be solution-oriented, accountable and delivering to promises

•         Proactive … be progressive, innovative and decisive

•         Inclusive … be connected in your thinking, empathetic and promote diversity

Greater Anglia offer a healthy work life balance, holiday entitlement and an environment where you can learn, develop, and grow in your career. If you think you would be a great addition to GA then apply now!

What can we do for you?

Defined Contribution pension scheme after 2 years option to move across to Defined Benefit (Final Salary) pension scheme
Free Travel on GA and 75% discount on other TOCs for leisure travel
Free Leisure travel on GA and 75% discount on other TOCS for eligible family members
International travel discount card (FIP) for staff and eligible family members after 12 months service
GA offers maternity, paternity and adoption leave and time off for prenatal care, as well as shared parental leave after 26 weeks of service - part of our commitment to family friendly policies

GA Hapi Benefits App– our great benefits app which includes discounts across many retailers, days out and dining
24/7 Employee assistance programme, eyecare and flu jab vouchers and access to physiotherapy services
Annually issued 12 discount vouchers for family and friends to use
Salary Sacrifice schemes such as Cycle to work and Technology scheme (eligible once passing probation)