Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success.
Why Join Us?
To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win.
We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a flexible work model (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We’re building a more open world. Join us.
Account Manager (San Diego, CA)
Introduction To The Team:
Travel Partnerships and Advertising helps partners, including hotels, airlines, destination marketing organizations (DMOs) and more, deliver excellent traveler and B2B experiences. We drive growth for our partners and the Expedia Group marketplace through competitive supply, our leading advertising and travel media network and affiliate solutions.
Make An Impact:
The Market Manager’s primary responsibility is to develop and maintain a high-quality portfolio of relevant, attractive, and competitive hotel and property products for Expedia Group’s fast-growing global traveler base. The Market Manager works with lodging partners within their assigned territory to help maximize the production potential in the marketplace.
The Market Management team ensures that global travelers always find the most suitable property for their dream trip, and that hotel partners can reach Expedia Group’s full breadth of global traveler demand.
In this role, you will:
Grow a segment of the portfolio of accounts by managing them directly or contributing to deepening those partnerships. Analyze business and operational performance to find opportunities for optimization. Handle service delivery for active accounts, communicating technical and operational impacts as needed. Ensure execution of account strategies and shares best practices across teams and regions.
Builds relationships with customer account team, including key buyers/decision makers.
Assists in creating opportunities (e.g., progress meetings, fact-finding/exploratory meetings) to build customer* account.
Understands and reports a customer’s* business issues through appropriate organization channels.
Recommends products, services, and insights that meet customer* needs.
Builds relationships with customers account team, including key buyers/decision makers.
Assists in creating opportunities (e.g., progress meetings, fact-finding/exploratory meetings) to build customer account.
Understands and reports a customer’s business issues through appropriate organization channels.
Acquires a good understanding of how the department operates and fits into the larger organization.
Demonstrates awareness of the policies, practices, trends, and information (including competitor) that impact the organization and its customers.
Demonstrates good understanding of the financial impact of decisions/solutions on the organization and its customers.
Documents components of a business case for change at the direction of more senior colleagues as needed.
Acquires and maintains a working knowledge of financial data and the company’s standard contract terms and conditions by reading product literature, contracts, and asking questions of peers.
Learns when to partner with legal resources to modify or adjust standard contract terms.
Learns the contract negotiation process and how to complete contractual arrangements.
Exchanges nuanced information to build consensus.
Able to handle key objections with ease and proactively seeks help from a manager when needed to address areas of difference and ensure agreements among all parties.
Conducts straightforward cost, benefit, and risk analyses of possible solutions and the implications not reaching an agreement.
Identifies and actively engages stakeholders in decision making and strategies to benefit account and organization. Closes deals effectively.
Understands standard offerings and major areas of expertise.
Builds a working knowledge of products, technologies, offerings, etc., within scope of responsibility.
Develops an understanding of competitors’ standard products and services.
Demonstrates insightful application of products, technologies, and offerings to account.
Demonstrates the importance of maintaining ongoing business relationships with colleagues and external customers.
Strategically builds relationships to support total portfolio and organization needs.
Develops understanding of customer's industry and competitive market.
Attends meetings with customers to understand needs and expectations.
Learns the metrics to assess the performance of products, services, and solutions against customer needs/expectations.
Develops key value proposition statements, case studies, etc., to demonstrate the value of the company’s products, services, and solutions.
Experience & Qualifications:
2+ years for Bachelor's
0-2 years for Master's Education
Bachelor's or Master's or equivalent experience
Functional/ Technical Skills
Proficiency in English + local language of the market(s) where applicable
Effective communicator
Proficient in sales techniques
Portfolio management, relationship account management, upselling, and cross-selling
Starting pay for this role will vary based on multiple factors, including location, available budget, and an individual’s knowledge, skills, and experience. Pay ranges may be modified in the future.
Accommodation requests
If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team through the Accommodation Request.
We are proud to be named as a Best Place to Work on Glassdoor in 2024 and be recognized for award-winning culture by organizations like Forbes, TIME, Disability:IN, and others.
Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™. © 2024 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50
Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals with whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is careers.expediagroup.com/jobs.
Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.