Content Designer III

At Expedia Group, we believe travel can bring good into the world, and our mission is to power global travel for everyone, everywhere. Similarly, at Insurtech, our goal is to deliver peace of mind to every traveler, everywhere. We achieve this by offering personalized insurance and fintech products tailored to travelers’ specific trip contexts. Our team is culturally diverse, with a significant presence across India, Jordan, and the US. This global reach provides an exciting opportunity to collaborate with amazing teams and collectively solve complex user problems.
The insurtech industry is evolving globally, and there is immense potential for experience and tech-led innovation in this field. Our team is currently in a growth phase, and you will play a pivotal role in shaping the insurtech experiences we are preparing for over the next three years.

Role Overview:

As a Content Designer III, your focus will be on solving complex traveler problems through content across the end-to-end traveler journey. This spans multiple lines of business, brands, and geographies. Specifically at Insurtech, you will create traveler-centric content strategies deeply embedded in shopping and post-purchase experiences. Scalability and unique insurtech user needs will guide your approach. You’ll collaborate closely with design, product, research, analytics, and machine learning teams to deliver innovative and differentiated insurtech experiences for our global travelers.

What you'll do:

• Demonstrate strong knowledge and skills in writing content for digital products.

• Contribute to the content style guide and establish a scalable content strategy across the traveler journey.

• Maintain a consistent and compelling voice and tone across complex product areas.

• Use scalable frameworks to address structural problems with product content.

• Design content solutions that improve systems, overcome technical constraints, and reduce content debt.

• Collaborate with diverse stakeholders to develop solutions to user problems.

• Understand how technical back-end and front-end support content across channels.

• Leverage UI frameworks, modularity, localization, and reuse concepts for scalable content design.

• Apply user-centered practices to drive content strategy.

• Develop insights about users based on data and research.

• Communicate user-centric goals and insights when presenting work.

Who you are:

• 5 years of related professional experience.

• Bachelor’s degree or higher in a related field (design, English, communications, marketing, journalism, information systems) or equivalent relevant experience.

• Proficient at transforming legal and technical content into simple, traveler-centric communication.

• Experience leveraging ML/AI for scalable content strategy.

• Skilled in facilitation and storytelling.

• Previous industry experience in insurtech, finance, insurance, or other fields involving complex legal nuances.

The​ total cash range for this position in Austin is $137,500.00 to $192,500.00. Employees in this role have the potential to increase their pay up to $220,000.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role.

Starting pay for this role will vary based on multiple factors, including location, available budget, and an individual’s knowledge, skills, and experience. Pay ranges may be modified in the future.

Expedia Group is proud to offer a wide range of benefits to support employees and their families, including medical/dental/vision, paid time off, and an Employee Assistance Program. To fuel each employee’s passion for travel, we offer a wellness & travel reimbursement, travel discounts, and an International Airlines Travel Agent (IATAN) membership.View our full list of benefits.