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Senior Content Writer 

Are you passionate about creating, curating, and maintaining strategic help and knowledge content for a global company? This role is for you! 

Expedia Group is seeking a Senior Content Writer to join the Knowledge Management team in the Travel & Partner Services Platform team. You'll work on a team of content strategists, writers, and communication specialists, to enable our service teams to self-serve with critical information to succeed in their roles.

What you'll do: 

• Write, curate, maintain, and optimize web help, knowledge base, and email template content that adheres to guidelines for style, voice, and tone 

• Implements accessibility, inclusion, readability, and translation standards when crafting new content

• Handle a broad spectrum of work requests ranging from simple typo fixes to complex, strategic content projects 

• Use data to glean insights into the user experience and illustrate the value of content in the experience 

• Provide content recommendations to business partners and collaborate on the approach and expected outcomes 

• Act as a team ambassador, advocating for our users and designing solutions with our vision, mission, and strategy in mind 

• Work with people of all levels across the company to collaborate, develop content strategies, and get relevant approvals before publishing drafted content 

Who you are:  

• Bachelor's degree or related technical field;or Equivalent related professional experience

• Able to transform information from multiple people and documents into concise, user-centric content solutions 

• Skillful in crafting plain language content that adheres to style, voice, and tone standards 

• Capable of prioritizing a variety of projects and maintenance work simultaneously and with a high degree of autonomy 

• Possess outstanding written and verbal communication skills 

• Able to navigate ambiguity to deliver content that adds measurable value to the business 

• Demonstrates strong judgment that enables you to navigate business relationships and conflicting opinions 

• Adept at crisply defining user scenarios and building the right content to address user needs 

• Experience crafting content for products, help websites, knowledge bases, or other channels

• Experience leading complex projects end-to-end 

• Demonstrated ability to prioritize with autonomy, develop simple solutions despite constraints, and make trade-offs when leading projects 

• Exceptional communication skills 

• Strong judgment to navigate through ambiguity 

• Ability to operate in a fast-paced environment 

• Experience using data to make decisions 

• Experience working with self-service content in a globally distributed organization 

• Experience in design or in a role with a strong user focus 

• Experience working in a travel organization 

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About Expedia Group

Expedia Group (NASDAQ: EXPE) powers travel for everyone, everywhere through our global platform. Driven by the core belief that travel is a force for good, we help people experience the world in new ways and build lasting connections. We provide industry-leading technology solutions to fuel partner growth and success, while facilitating memorable experiences for travelers. Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™.

© 2021 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50

Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals to whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is careers.expediagroup.com/jobs.

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.