EVC Chargeback Coordinator I

Are you looking for a challenging career and not just a job? Do you like digging into details? Join our dynamic, results driven team where you can provide extraordinary customer service to our travel industry partners.

What you'll do:

The EVC Recovery Coordinator I is responsible for the day-to-day operations of resolving overcharges to Expedia Virtual Cards. You will work directly with our credit card providers, and various Expedia internal teams to ensure recovery of overcharged funds.

This position will verify that all payment activity from the system of record is consistent with authorization requests and resulting charges. You will ensure compliance with all regulatory and procedural requirements.

• Obtain work from assigned queues

• Review overcharges that arise from the EVC dispute system to decide if the overcharge should be disputed with card provider

• Review and submit overcharges to our card providers for chargeback processing

• Monitor and maintain work queue to insure cases do not exceed our recovery timelines

• Complete work effectively and efficiently to achieve department metrics

• Other duties as assigned

Who you are:

• High-reaching individual with an ambitious attitude

• Attention to detail, organized, efficient and ability to multi-task

• Analytical, strong negotiation and problem-solving skills

• Ability to professionally communicate easily understood information through verbal and written communication

• Research oriented with strong documentation skills

• Experience working with business clients within a company or customers

• Excellent critical analytical skills; the ability to quickly determine and explain a situation

• Can easily navigate multiple systems with ease

At Expedia Group, we believe in bringing people together and creating an inclusive workplace where everyone belongs and can do their best work. We care about our employees’ safety and wellbeing, so we’re requiring new hires in the U.S. to be fully vaccinated against COVID-19 and present acceptable proof of vaccination before their start date as a condition of employment. Expedia Group will consider requests for a reasonable accommodation as required under applicable law.

About Expedia Group

Expedia Group (NASDAQ: EXPE) powers travel for everyone, everywhere through our global platform. Driven by the core belief that travel is a force for good, we help people experience the world in new ways and build lasting connections. We provide industry-leading technology solutions to fuel partner growth and success, while facilitating memorable experiences for travelers. Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™.

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Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.