Discover. A brighter future.
With us, you’ll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it — we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine.
Come build your future, while being the reason millions of people find a brighter financial future with Discover.
Job Description
We know you’re going to love it here! Discover has an outstanding culture and the employee experience is fantastic! Check out all the reasons to apply:
This is a Temporary Position with the Opportunity to Promote to a Full Time Role!
Start Date: 06/20/2022
We have multiple shift options & the start times are below:
Ohio, New Jersey, Maryland, Pennsylvania, Delaware (EST)
8:00 am - 10:00 am
Utah ( MDT)
6:00 am - 8:00 am
Arizona ( MST)
5:00 am - 7:00 am
Note: Shifts are Monday- Friday with weekends as assigned
Competitive Wage:
Starting wage of $17.00 per hour, with shift differential opportunities to earn up to $20.40 per hour.
Plus a $60 internet reimbursement for remote work!
Discover Perks
401k
Paid Training
Onsite cafeteria
Coaching and development
Opportunity to promote to permanent employment based on performance, attendance and business need
What You’ll Do
Handle basic and routine Student Loan inquiries via multiple channels, generally through phone, online chat, or document processing. Student Loan Account representatives use computerized system for tracking, information gathering, and/or troubleshooting.
Respond to customer inquiries by referring them to published material, secondary sources, or more senior staff. Navigates a computerized data entry system or other relevant applications. Must have excellent verbal communication and problem-solving skills and be comfortable with multi-tasking, as needed.
Working from home, you will need a quiet workspace so you can focus on our customers. You’ll also need a minimum of 5 MBPS up/download speed from your internet provider.
We’ll provide you with all the equipment you need! Monitors, computer, keyboard, mouse, headset, and an amazing new hire training experience. You’ll also have the best coaches to help you deliver the best service!
We’ll provide you with procedures and tools to handle our customer’s needs and strengthen their relationship with Discover.
How You’ll Do It
Assist customers by being Helpful, Engaging, Resourceful, and taking Ownership, in a fast-paced environment via phone, chat, or through customer document processing.
Qualifications You’ll Need
Bonus Points If You Have
High school diploma or GED
1+ years of experience incollections,customerservice,callcenter or related field
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What are you waiting for? Apply today!
The same way we treat our employees is how we treat all applicants – with respect. Discover Financial Services is an equal opportunity employer (EEO is the law). We thrive on diversity & inclusion. You will be treated fairly throughout our recruiting process and without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status in consideration for a career at Discover.