**See yourself in our team

You’ll be joining the Financial Assist Solutions team – a hard working bunch who assist our customers in the management of their financial commitments. We do this by working directly with customers to provide solutions tailored to their financial situation.

We work with customers who are experiencing personal hardship situations so you’ll need to be resilient, empathetic and thrive in a customer service environment. You’ll have proven experience in delivering results and your resilience will carry you through difficult and varying situations. Possessing confident communication and negotiation skills will enable you to reach the best outcome for the customer as well as the bank.

In this role you will be responsible for providing support to vulnerable customers by reducing financial difficulties resulting from a range of factors and sensitive matters including gambling related harm, domestic and family violence, mental illness, etc. As a Financial Hardship Specialist, you’ll be able to problem solve and think outside the box to provide excellent solutions to your customers.

Roster

This is a permanent full-time position with the following hours:

• Monday, Tuesday, Thursday & Friday 12:15pm – 9pm and Saturday 9am – 2pm

• Monday, Tuesday, Wednesday & Friday 12:15pm – 9pm and Saturday 9am – 2pm

• Monday – Friday, 12:54pm – 9pm

• Monday – Friday, 11:54am – 8pm

4 weeks mandatory training from the 26th of November Monday – Friday 9am - 5pm for successful candidates.

What's in it for you?

We offer you the chance to make real changes in the lives of our customers, to help them keep their homes and securing a better future for Australian families. In return, we will offer you first class training and ongoing support to help you succeed in your role and grow your career with the endless opportunities at CBA.**