CURRENT EMPLOYEES, CONSULTANTS, AND AGENCY PARTNERS:
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Meaningful Work From Day OneSupport and maintain a wide range of IT systems and infrastructure used by a workforce of ~700 in Lynchburg at Jack Daniel Distillery, Bottling, multiple Marketing locations, Barrel Distribution, and Employee Credit Union.
Handle the day-to-day operations of an IT Support Services Help Desk, solving hardware, software, and networking support issues. This position will assist in on-site support and maintenance under the direction of the Manager, Information Systems.
Install and configure personal computers and their peripherals. Provide Level 1/2 hardware and software support at Jack Daniel - Lynchburg. Central source of help to users for computing questions. Support IT related systems and equipment such as network infrastructure, printers, cell phones, copiers, and VOIP telephones. Provide support and assistance in the use of SAP and other corporate systems.
What You Can Expect
Deploy and configure company standard hardware (desktops, laptops, copiers/printers, VOIP desk phones, cell phones, networking gear, conference room A/V equipment, etc.) and software (several versions of Windows, MS Office, Google’s Suite, SAP, AutoCAD, etc.). Coordinate and schedule migration of users to new hardware on a timely basis per the lease schedule of laptops, desktops, and other devices. Maintain documented inventory of deployed devices using the BF Technology Asset system. Ongoing support for user hardware and software needs. Repair existing hardware or coordinate repairs with vendors. Assist with ongoing software needs and system access. Assist entire workforce with Workday access, often on a variety of personal mobile devices, including hourly users who sometimes have limited technical skills. Support networking infrastructure hardware, wireless, and cabling systems. Repair copper and fiber issues when possible, terminate RJ-45 connectors, clean fiber connections. Maintain documentation and labeling of components/cabling. Support other miscellaneous systems/hardware including, but not limited to: Retail POS systems – PC based registers, receipt and ticket printers, credit card processing devices, ID verification, Ruggedized WMS computing devices and systems in production areas, Facility access control and security camera monitoring,
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