You Lead the Way. We’ve Got Your Back.

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible —and we’re proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day. We back our colleagues with the support they need to thrive, professionally and personally. That’s why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

Manage the relationship between Global Accounts and American Express to maximize customer satisfaction, profitability and retention. Also responsible for revenue growth trhough cross sell and add-on selling.

6 month B35 seconment position for a paternity leave of absence for an Global Client Group, Client Manager, responsible for a portfolio of regional and local clients, with the primary objective of driving growth and developing and maintaining strong relationships which support customer satisfaction and retention across a portfolio of high value Global Client Group.

• Develop and execute strategic Partnership Plans and Account Reviews that add value to the client’s business while ensuring that American Express’ revenue and profit objectives are met, with clearly defined outcomes and measurement metrics. Apply consultative selling techniques to direct activities toward a positive outcome.

• Expand business relationships with key decision makers, key stakeholders.

• Develop profitable portfolio growth opportunities, through the cross sell of Global Corporate Payments products and solutions such as BTA, Corporate Purchasing Solutions, Corporate Meeting Card and vPayment, partnering with local Business Development Managers to drive outcomes across G&S.

• Identify and execute solutions that result in customer satisfaction and build long-term loyalty.

• Establish a culture of timely and disciplined communication between the internal Global, Regional and local Amex Client teams and with the customer.

• Ensure accounts are highly penetrated and engaged in using online tools and value added solutions

• Maintain a thorough understanding of competitive landscape with ability to build defensive/offensive strategies.

• Minimum 5 years experience in leading business development and client management with large or multinational corporations across JAPA.

• Excellent presentation and influencing skills to support C level discussions with key client stakeholders

• Thorough understanding of Commerical Card products and features across JAPA

• Ability to articulate American Express global value propositions and translate into specific and tangible account action plans and results

• Demonstrated success in developing and leveraging strategic relationships

• Solid results orientation, ability to set and execute against business goals, demonstration of a will to win and personal accountability

• Ability to work within a complex matrix organisation within American Express and at a client level

• Strong collaboration and thought leadership experience

• Thorough understanding of competitive products and value propositions

• Excellent verbal and written business communication skills

• Strong PC skills (Excel, Word, PowerPoint, Internet) and understanding of technology in the Corporate Expense Management industry, including understanding of ERP/finance systems

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Why American Express?

There’s a difference between having a job and making a difference.

American Express has been making a difference in people’s lives for over 160 years, backing them in moments big and small, granting access, tools, and resources to take on their biggest challenges and reap the greatest rewards.

We’ve also made a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive. We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when they’re ready to take on a new career path, we’re right there with them, giving them the guidance and momentum into the best future they envision.

Because we believe that the best way to back our customers is to back our people.

The powerful backing of American Express.
Don’t make a difference without it.
Don’t live life without it.

#LI-Remote, #LI-Hybrid, #LI-Onsite