Don’t just work for a market leading global company. Help grow one.

Customer acquisition is core to American Express’ growth strategy and business performance and is one of the largest investments in AXP. Enabling effective delivery of digital channel marketing and acquisition experiences is critical to finding and engaging with customers, navigating them to the product that best fits their needs. The Enterprise Acquisition Products & Platforms team enables, develops, & maintains our cardmember acquisition, onboarding, and early tenure marketing activity & experiences. We support all lines of business and markets in which American Express acquires customers.

The Enterprise Performance Marketing Solutions & Design (EPMSD) team is a core part of this organization, having responsibility for growing new accounts acquired, billed business acquired, and accounts receivable by accelerating performance marketing solutions and acquisition experiences for our global prospect and customers. The EPMSD team is a group of highly talented Marketeers, Product Owners and UX Designers & Researchers based in USA, UK, India, Singapore and Japan. We are a critical enabler of performance marketing including data, talent tech and product solutions for the organization, we also play a critical role in ensuring our acquisition experiences are well designed and deliver for the consumer.

We’re in need of a high-energy, passionate and adaptable individual to support our leadership. As a strategist, consultant and do-er, you will ensure our team's activities stay unified and focused on our top priorities. You will handle day-to-day management of communication, lead strategic planning activities, and support in team management. You will report directly to the Vice President, Enterprise Performance Marketing Solutions & Design and will work across the leadership team to help facilitate effective decision-making and set the broader team up for success.

This is a fantastic opportunity for a highly motivated individual to join a dynamic team and immerse themselves in digital product.

Key Responsibilities:

• Partner across the team to define, document and communicate strategic priorities and help shape, track, and refresh the team vision, strategy, and operating principles
• Document annual and quarterly goals for the team, assist with tracking performance against goals and communication with the team on performance on a regular basis
• Lead select cross-team projects to ensure communication and delivery stay aligned
• Craft presentations for key business updates with senior leaders and internal stakeholders to showcase key initiatives and updates on strategic priorities
• Develop presentations, content and agendas for key meetings (e.g. Town Halls, workshops, employee engagement events)
• Support the VP and leadership team with management and administration of processes (goal setting, scorecard management, year-end performance reviews, talent assessments, investment planning, and business planning)
• Own and manage team budgets, ensuring accuracy of reporting & correct utilization of funds
• Coordinate team training and engagement activities and customize training or engagement plans to address specific skill-set or morale gaps
• Lead team's Blue Box-wide communication planning and partner engagement
• Ensure effective flow of information and communications with the team
• Understand the pulse of the team, assess the health of colleague engagement and development within the team, propose recommendations to address key themes/top priorities and manage initiatives to optimize (including team events, rewards and recognition and more)

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Required Experience & Skills:

• Impeccable organizational and managerial skills; detail oriented with ability to think “end-to-end”
• Strong sense of integrity with ability to handle sensitive issues and maintain complete confidentiality
• Experience crafting and executing against business strategies
• Comfort leading across band levels and skill sets; experience operating with large cross-functional teams
• Excellent communication and listening skills; ability to build relationships, influence decisions and make things happen without direct authority
• Self-starter who thrives in ambiguous situations
• A real passion for all things digital, inside and outside of work; understanding of the latest digital trends, competitive landscape, technology advances, devices and consumer insights

Why American Express?

There’s a difference between having a job and making a difference.

Amex have been making a difference in people’s lives for over 160 years, backing them in moments big and small, granting access, tools, and resources to take on their biggest challenges and reap the greatest rewards. We’ve also made a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive. We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when they’re ready to take on a new career path, we’re right there with them, giving them the guidance and momentum into the best future they envision.

When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day. We back our colleagues with the support they need to thrive, professionally and personally. That’s why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

Because we believe that the best way to back our customers is to back our people.

The powerful backing of American Express.

Don’t make a difference without it.

Don’t live life without it.

To complete your application please click on the links below. However, if you require any assistance with the completion of this process – or need any reasonable adjustments to be made – then please contact the Recruitment Team on recruitment.support.uk@aexp.com