Job summary
A qualification and a career at the same time? Learning and earning within an apprenticeship means you can get both – a qualification and a career.

Minimum Eligibility Criteria:

• You identify as a female and are 18+ years of age
• Australian or New Zealand citizen/ Permanent resident
• Year 12 certificate or higher
• You are interested in pursuing a career in the technology
• You are available to start the program in April and work/ study for a period of 24 months

Job description

Are you interested in multiple technologies and working with companies to support Amazon Web Services (AWS) cloud solutions? AWS Cloud Support Engineers bridge the gaps between systems, software, and operations, and are not constrained by how "things are usually done." Ready to challenge the status quo? Over a million customers rely on AWS for building and running their applications and businesses. Support Engineers work on large scale system design and help in operational decision-making.

Cloud Support Engineers work with companies every day to help them move their technology to the cloud and solve different types of technical challenges. They're also the voice of the customer and provide feedback on customer needs when working with engineering teams to develop new features.

Cloud Support Engineer Apprenticeship Program
The Cloud Support Engineer Apprenticeship Program is an accelerated career development program for professionals who want to start or advance their technical skills. Training is broken into two main pieces: instructor-led and on-the-job training.

• The instructor-led training (ILT) is projected to start late in April 2022 and consists of 2 days a week of training in a virtual classroom environment delivered by Swinburne University This will result in a recognized Diploma in Applied Cloud Technologies.
• Alongside the ILT apprentices will proceed to on-the-job training (OJT) at AWS. This will be delivered in a virtual format with teams based across Australia.

If accepted, apprentices will be provided both formalized IT training by Swinburne University (2 days a week) and paid on the job training and experience (3 days a week) at AWS. This is a 24-month program leading to a Diploma in Applied Cloud Technologies and an opportunity to join AWS' as a permanent employee as part of a world class technical team.

As an apprentice, you will have a unique opportunity to combine technical and hands on training with the AWS team as you help individuals and businesses maintain their computing infrastructures and applications in the Cloud.


Key job responsibilities

• Work with network, systems, and software engineers to create proactive engineering mechanisms that will enable your team to manage the health of a number of distributed specialized Linux server fleets and the software stacks that run on them.
• Deploy and monitor the systems and automation to ensure that regional tooling is operating optimally.
• Utilize trends and metrics to identify opportunities for improvements within existing frameworks, tools and processes to continuously improve systems.
• Perform high quality systems deployment, operations, best practices application, optimization, internal/external customer interactions, and produce appropriate technical documentation and reports.
• Maintain responsibility for systems functionality, performance, and configurations issues.
• Apply knowledge of Unix concepts and theory, and participate in systems deployment and support.
• You regularly contribute to the creation and improvement of all support documentation.
• You operate with limited guidance from management and aggressively drive issues to resolution.

This position requires that the candidate selected be an Australian or New Zealand citizen/ Permanent resident.

Here at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and we host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon’s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.

BASIC QUALIFICATIONS

• Self-starter who is excited about technology
• Year 12 certificate (or equivalent)

PREFERRED QUALIFICATIONS

• Familiarity with Cloud computing concepts
• Excellent oral and written communication skills
• Preference for candidates who has completed a certification, diploma, course, traineeship or any form of training in any of the following subjects: Linux/Windows systems administration, database design and optimization, big data analysis, network administration or dev ops.