• Knowledge of principles and processes for providing customer and personal services; this includes needs assessment, meeting quality standards for services, and evaluation of customer satisfaction

• Skill in giving full attention to what other people are saying; taking time to understand the points being made; asking questions as appropriate

• Skill in understanding the implications of new information for both current and future problem solving and decision-making

• Skill in managing one’s own time and the time of others and actively looking for ways to help people

• Proficiency in MS Excel, Word, and PowerPoint

Education & Experience Required

• High School Diploma or Equivalent
• 4 years of job related experience
• Experience and proficiency using Microsoft Office Suite software

Or an equivalent combination of education and experience

Education & Experience Preferred

• 1 year of experience in Enrollment Compliance
• Experience using Business Objects and MS Access
• Experience with process modeling and documentation
• Yellow belt certification

Principal Duties & Responsibilities

• Under close supervision, conducts a variety of audits ranging from proactive/routine to more critical audits requested by the Department of Insurance (DOI); conducts quality assessments of New Business processes, controls, and policies to identify regulatory issues, nonconformance, or deviations from existing DOI standards and state regulations; partners with more experienced auditors to make recommendations for corrections to policies/processes based on findings

• Addresses various inquiries from the business unit pertaining to New Business processes or potential compliance issues, and collaborates with leadership, Compliance, and other internal contacts to gather information and resolve problems identified

• Documents audit results to ensure that root cause analysis, trends, quality issues, and performance measures are communicated to leadership; updates documents (e.g., procedures, work instructions and SOPs) as instructed to reflect updated processes or regulatory changes; communicates and monitors changes to avoid reoccurrence

• Performs other related duties as required

Total Rewards

This compensation range is specific to the job level and takes into account the wide range of factors that are considered in making compensation decisions including, but not limited to: education, experience, licensure, certifications, geographic location, and internal equity. The range has been created in good faith based on information known to Aflac at the time of the posting. Compensation decisions are dependent on the circumstances of each case. This salary range does not include any potential incentive pay or benefits, however, such information will be provided separately when appropriate. The salary range for this position is $33,000 to $76,000.

In addition to the base salary, we offer an array of benefits to meet your needs including medical, dental, and vision coverage, prescription drug coverage, health care flexible spending, dependent care flexible spending, Aflac supplemental policies (Accident, Cancer, Critical Illness and Hospital Indemnity offered at no costs to employee), 401(k) plans, annual bonuses, and an opportunity to purchase company stock. On an annual basis, you’ll also be offered 11 paid holidays, up to 20 days PTO to be used for any reason, and, if eligible, state mandated sick leave (Washington employees accrue 1 hour sick leave for every 40 hours worked) and other leaves of absence, if eligible, when needed to support your physical, financial, and emotional well-being. Aflac complies with all applicable leave laws, including, but not limited to sick and safe leave, and adoption and parental leave, in all states and localities.