Job Summary
Responsible for processing escalated or complex premium invoices
Principal Duties & Responsibilities
- Receives and processes escalated or complex premium invoices that are forward from Remittance Services; analyzes and interprets notes and annotations; researches issues, payments and policy invoice history
- Ensures integrity and accuracy of all transactions and adheres to the financial regulations and risk mitigation practices
- Uploads and applies all received funds to the appropriate policy holder or account via Aflac systems and mainframe
- Prepares daily deposits to the various partnered financial institutions in adherence to all regulatory guidelines
- Performs other duties as required
Education & Experience Required
- High School Diploma or equivalent
- Zero to one year job-specific experience
- Ability to read, speak and write Spanish
Or an equivalent combination of education and experience
Job Knowledge & Skills
- Possession of good oral and interpersonal communications skills to interact and provide information to internal and external customers, and ability to understand oral and written instructions
Competencies
- Acting with Integrity
- Communicating Effectively
- Pursuing Self-Development
- Serving Customers
- Supporting Change
- Supporting Organizational Goals
- Working with Diverse Populations
