Opportunity: Account Service Coordinator
Grade: 008
Company: Aflac Group - CAIC
Location(s): Columbia, SC
Division: Group Benefits Operations
Recruiter: Erin Carlton
Job Summary
Represents Aflac as account contact for assigned accounts and provides on-going client support for servicing needs; resolves service issues and proactively identifies areas of improvement; works with internal and external parties to ensure that the client’s service objectives and needs are being met
Principal Duties & Responsibilities
- Represents Aflac as account contact for Aflac’s more complex/medium sized accounts or supports higher level coordinators as assigned if assisting with large/complex cases in a developmental role; acts as a liaison coordinating account maintenance activities with various internal departments and the payroll account (customer) to ensure effective and efficient account administration; communicates with clients and other business units to ensure that account issues are avoided or resolved promptly and prevent re-occurrence
- Supports enrollments in conjunction with the supporting business units to ensure new business is processed and deductions are started in a timely manner at the account
- Updates and maintains account profiles, to include servicing and other pertinent data for effective and efficient account management
