About Vaultex

Vaultex are the UK’s leading cash processing company, with sites nationwide. At Vaultex, equality is a core. We believe that businesses can be powerful platforms for social change and that our purpose is to drive Equality for all. Creating a culture of Equality isn’t just the right thing to do, it’s also the smart thing. Diverse companies are more innovative and better positioned to succeed. We strive to create workplaces that reflect the communities we serve and where everyone feels empowered to bring their full, authentic selves to work. With the help of our entire stakeholders— our employees, customers, partners, and community — we can achieve equality for all.

***Monday to Friday 10:00 - 18:00***
35 hours per week

Full time, permanent role
Salary: £20,020 per annum
Location: 120 Dartmouth, Middleway, Birmingham, B7 4AJ

Please note: This position is predominantly office based, but there will be an element of manual handling and prolonged standing that is required as part of this role.

Job Purpose
To accurately process incoming and outgoing coin consignments on to the system, adhering to the set customer deadlines and requirements, in a cost-effective manner. Complying with all company procedures and policies, ensuring that Vaultex incur no loss and the customer is correctly credited for the coin deposited.

Main Responsibilities

• Plan to ensure work is processed accurately and within deadlines.
• Ensure all systems and spreadsheets within role responsibility are completed timely and accurately (Workbooks, CCS, Counter 3, Batching & data prep).
• Customer queries & unknown customers escalated.
• Identification of coin discrepancies and appropriate reporting to Team Leader/Supervisor.
• Ensure compliance with policies and procedures.
• Other daily duties as delegated by Leadership team.
• Maintain a clean and tidy work environment, adhering to the secure waste procedures and Health and Safety standards.

Knowledge, Skills and Experience Needed for the Job

• Ability to meet individual targets/deadlines;
• Able to work in a fast paced environment;
• Health and safety awareness;
• Attention to detail;
• Good numeracy skills and numeric keyboard skills;
• Ability to work as part of a team as well as unsupervised.
• Excellent time keeping and attendance;
• Adhering to the company core standards of behaviour and values.

Benefits

We are a living wage employer with Investors in People Platinum status, and as such we have a great range of benefits which you can find here Vaultex - About Us & Benefits

• A generous company pension – auto-enrolled 4% employee 10% employer

• Living Wage employer offering competitive salary plus benefits

• Competitive holiday allowance with an option to purchase additional holidays

• Group life assurance

• Annual performance related bonus

• VaulteXtra discounts on retailers, cycle to work, childcare vouchers, Gym membership, cash back on purchase, eye tests and many more.

• Employee Assistance Programme – a free service should our employees require professional and impartial advice for legal advice and counselling.

• Robust Learning and Development team and opportunities for career progression.

Vaultex UK Ltd is an equal opportunities employer and welcomes applications from all members of the community. If you require any reasonable adjustments throughout the recruitment process please let us know. Please note that due to the secure nature of our business all successful candidates will need to provide a five year traceable work history (satisfactory employment references or evidence to explain employment gaps), and complete a criminal record and credit background check. Please note – we receive a high volume of applications therefore it may not be possible to respond to all candidates. If you have been successful for the next stage and your skills match the role, we will contact you. We look forward to hearing from you!