Case Manager

• Join Australia’s No.1 Life Insurer
• Corporate CBD offices including free gym
• Career progression and excellent employee benefits

Welcome to This Australian life

From those we protect, to those that make it happen here at TAL, people are at the heart of everything we do.

We've learnt that the most important part of life isn't the things we own, but the experiences we share with the people we love.

That's why we do what we do, protect what matters most, so that you and your family have the freedom to keep living the life you planned, no matter what happens.

About the opportunity

This role is accountable for the provision of personal and empathic service to clients and the proficient assessment of life claims in accordance with TAL’s claims philosophy, claims procedures, policy wording, and within stated authority limits.

• Manage all communication with clients relating to the management of their claim
• Provide exceptional customer service to Administrators, Clients, Claimants
• Manage initial and ongoing assessment and investigation of new and existing claims within agreed service standards and in accordance with claims philosophy, policy wording and claims procedures
• Assessment of non-disclosure and financials for underwritten claims
• Prepare individual management plan for all claims and record actions as they occur
• Instruct third party service providers and monitor the service provided
• Authorise payment of third party provider accounts
• Calculate claim payments and obtain appropriate sign off in accordance with the delegation of authority
• Ensure claims are paid in accordance with service standards once all requirements are to hand
• Manage reinsurance referral and administration process
• Prepare file synopses when required
• Peer review cases of other team members as required
• Participate in any projects or initiatives as directed

About You

We are looking for two talented individuals with the technical skills and knowledge who want to join in our mission of ‘being by your side for life’ to positively impact Australians.

You will have,

• Demonstrated experience in a similar position involving life/lump sum/trauma/critical illness/injury/ TPD or death claims
• Group claims case assessing/ management experience is highly desired
• Legal experience relating to personal injury or TPD and Workers Compensation also viewed favourably
• Ability to build rapport and empathy with customers during difficult times
• Passionate and driven with a natural willingness to continue to learn

What are our employee benefits?

• A generous company paid life insurance and super plan
• Recognition and reward programs that acknowledge great work
• Coaching, mentoring and training programs
• Flexible work and leave options to support study, family and lifestyle
• A focus on wellbeing including health and product discounts

Apply Now

At TAL, we look for people who represent our diverse Australian community; people who embrace our spirit and inspire confidence in their colleagues, customers and community.

We offer a workplace that’s inclusive and flexible, supporting our people with options that let them make the most of their careers.

If you would like to apply or refer a friend please click on the relevant button below and follow the instructions.

Alternatively, if you would like further information please contact Izelia or Claudia at Izelia.Pinto@tal.com.au or claudia.williams@tal.com.au

Please note

Applicants must be an Australian or New Zealand Citizen or Permanent Resident to apply.

Shortlisted candidates will be required to undergo background checks as part of the recruitment process.

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