About the Role
Base Location: Belfast
Salary: £26,500 - £35,300 + performance-related bonus + a range of other benefits to support your family, finances and wellbeing.
Working Pattern: Permanent | Full Time | Flexible First options available
What is the Role?
Our Billing Specialist will support the end-to-end delivery of domestic, commercial and PPM billing, ensuring accurate and timely routine billing. In this role you will:
- provide support, advice, and an escalation point for complex technical enquiries from complaints and other departments, customers and third parties, ensuring root cause analysis is carried out and learnings are reviewed.
- ensure adequate and timely follow up on any requests, reporting queries or issues that require further investigation.
- lead project and admin support throughout the Operations Team using your extensive knowledge of key processes to support optimal project outcomes and embed changes within the team.
- identify key risk areas and points of failure, proactively suggesting and implementing controls that mitigate or eliminate risk.
- support the delivery of Major Business Billing, acting as a point of contact for key customers.
What do I need?
To be considered for this role, we would love you to have:
- well developed numerical and analytical skills with demonstrated experience working in either a billing, finance, or customer accounts environment.
- excellent attention to detail, with a tenacity to proactively identify and resolve billing anomalies and identify areas for improvement.
- sound commercial knowledge and an understanding of CRM systems such as Hi Affinity and Junifer, particularly with respect to customer accounting and financial controls.
- strong leadership and communication skills, with the ability to develop and maintain effective professional working partnerships and support channels at all levels.
- proven experience in managing multiple demands, prioritising workload, managing time well and delivering accurate and reliable results within deadlines.
About our Business
SSE is a multinational energy company listed on the FTSE 100, with a vision “to be a leading energy company in a net zero world”. We’re investing in £24bn+ by the end of the decade to help deliver our Net Zero Acceleration Programme.
