• Recognised as a top #3 employer on the 2022 LinkedIn Top Companies list to grow your career.

• Make a real difference for our customers and communities

• Learning is a daily part of the job

• When you’re ready for a bigger challenge, you’ll get the tools and support to succeed.

It’s more than a career at NAB. It’s about more opportunity, more moments to make a difference and more focus on you. Your job is just one part of your life. When you bring your ideas, energy, and hunger for growth to us, you’ll be recognised and rewarded for your contribution in return. You’ll have our support to excel for our customers, deliver positive change for our communities and grow your career. It’s a good time to see what more you can find at NAB as an Outbound Lending Specialist!

The role:

As an Outbound Lending Specialist, you'll help customers make the most of their finances by connecting with them to ensure that their NAB Home Loan is meeting their current needs. This means you will be responsible for making outbound calls and communicating with customers to understand their current financial situation and identify opportunities to develop their relationship with NAB, including restructuring or changing their home loan.

This role is more than a contact centre role. As a NAB Outbound Lending Specialist, you'll provide high-quality customer service to our current customers, and you'll continue to cultivate positive relationships. By joining NAB in a pivotal banking role, your work will change the future of banking and you will be a part of a team that is solving society’s biggest challenges. This role offers many opportunities for learning and growth, so as you master the responsibilities associated with this position, you can explore exciting career paths within NAB.

What will my day look like?

You’ll be a “people person” who thrives on helping others. Your day-to-day role will include:

• Making outbound calls to NAB customers with current home loans

• Identifying opportunities to enhance customer’s banking needs

• Calling customers on banking anniversaries, such as the completion of a fixed rate term

• Calling customers before they defect. Learning about their current situation, and if their products and services are still meeting their needs

• Writing new home loan applications

• Assessing customer’s current lending, and restructuring it when required

We are open Monday - Friday between 8:45 am and 5:45 pm and your shifts will rotate across these hours.  This role is a hybrid working role, however, training is onsite.

What you will bring:

• Be driven by a passion to speak to customers, and surpass expectations in helping them achieve their financial home loan goals 

• Be able to navigate through multiple computer systems whilst maintaining a great phone manner and attention to detail 

• Motivated to work in a target driven team environment 

• Prior Home Lending experience would be advantageous but not essential 

More focus on you  
We are committed to delivering a positive experience for our colleagues and a workplace you can be proud of. We support our colleagues to balance their careers and personal life through flexible working arrangements, monthly rostered day off and competitive financial and lifestyle benefits. We invest in our colleagues through world class development programs (Distinctive Leadership and Career Qualified in Banking), and empower you to learn, grow and pursue exciting career opportunities. For more information, please click here. 

A diverse and inclusive workplace works better for everyone. 

At NAB, we’re intent on building a culture we can all be proud of. One based on trust and respect. An uplifting environment where every single one of us feels appreciated and empowered to be our true, authentic selves. A diverse and inclusive workplace where our differences are celebrated, and our contributions are valued. It’s a huge part of what makes NAB such a special place to be.

Join NAB

If you think this role is the right fit for you, we invite you to apply. If you require any reasonable adjustments to the recruitment process or the role, please let the recruitment consultant know. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert.

Please note unsolicited CVs from agencies will not be accepted.

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