Grade

B

End Date

Sunday 27 February 2022

Salary Range

£18,783 - £20,870

We support agile working – click here for more information on agile working options.

Agile Working Options

Other Agile Working Arrangements / Open to Discussion

Job Description Summary

Please see full job description below.

Job Description

Insurance and Wealth Chief Operating Office (IWCOO) provides critical services to the Group’s customers, supporting them with their Insurance and Wealth needs. We're responsible for delivering outstanding service to our Life, Pensions and Investments (LP&I), General Insurance (GI) and Wealth customers. Within IWCOO our primary focus are our customers and colleagues. We're passionate about making a difference whilst keeping the customer at the heart of everything we do. We're focussed on continuing to improve customer experience, simplifying our business and making IWCOO a great place to work for our colleagues.

The Group is striving to be the best bank for customers and to help Britain prosper! We're all responsible for the long-term success of the company - through our individual roles, activities and achievements.

Scottish Widows Workplace Savings (SWWS) within IWCOO is made up of our Corporate Savings Master Trust and Pensions business. This builds on Scottish Widows’ growth to date, providing opportunities to accelerate our strategy to become a market leading UK pensions and savings business. This complements our current offering with new products and a modern, flexible workplace savings platform.

SWWS is an end – to – end business based in Gloucester however we do have some flexibility with the location due to us currently being a remote operation.

We're currently seeking a number of Customer Service Advisors to join our team. This is an exciting opportunity for someone with the right experience looking to join one of the fastest growing areas of the business!

We are looking for candidates who are available to work Monday to Friday between 9:30am – 2:30pm (open to discussion) due to customer demand. Please talk to us at the interview stage about the working pattern you would like and we will try our best to accommodate this in line with the business’ needs.

Job Description

▪ Performs standard administrative data processing tasks (e.g. requisitions, time and expense recording, etc. leadership).

▪ Carries out simple procedural tasks to support management of external client relationships.

▪ Works within current standard compliance processes, systems, and procedures, and reports simple non-compliance issues.

▪ Carries out various prescribed customer service activities and handles non-standard or more complex customer cases and enquiries using existing procedures.

▪ Supports development of personal capabilities by pursuing existing formal and informal training opportunities.

▪ Receives and screens customers, callers and other sources of communications, answers routine questions, provides information or routes requests elsewhere as appropriate; acts on behalf of the principal by contacting internal and external sources to convey requests, provide instructions or acquire information.

▪ Accomplishes work objectives by determining own work schedule, coordinating with support services and assigning short-term tasks to others if necessary.

We're an equal opportunity employer and deeply value diversity within our organisation.

We'll ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

So what can we offer you in return?

Whatever your aspiration, you can expect excellent benefits, personal development and a career that's enriching and full of opportunity.

You'll also receive a package that includes:

• A competitive salary ranging from £18,783 to £20,870, depending on experience

• A Discretionary bonus

• A Cash sum of 4% which you can exchange for a variety of benefits or simply take the cash

• Private Medical Insurance

• Pension, where LBG will contribute up to a max of 15%

• Share plans

• 22 days holiday plus bank holidays

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain recover. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.