Grade
AEnd Date
Monday 01 November 2021Salary Range
£18,385 - £18,410We support agile working – click here for more information on agile working options.
Agile Working Options
Flexible / Variable HoursJob Description Summary
Join the friendly can-do people who make things happenAt Bank of Scotland we go the extra mile to make things happen for our customers every single day. We’re looking for new On Call Customer Service Advisers – could you join our team and make a real difference to the lives of our customers?
As an On Call Customer Service Adviser you’ll be flexibly supporting branches and teams within your local area. You’ll be employed on a 12 month fixed-term contract working a minimum of 15 hours per month. There’ll be the opportunity for flexible overtime as part of the role, as is required by our branch demands.
Job Description
Start your journey with us
Are you down to earth and approachable? Do you know what makes for an excellent customer experience? If the answer is yes, we want to hear from you.
As an On Call Customer Service Adviser you’ll be the first point of contact between us and the most important part of our business: our customers.
Working across a number of branches you’ll develop new relationships, build a network to support your future career and see first-hand the impact you can have on our customers.
Day to day you could be:
- Greeting customers as they call or visit our branches
- Helping customers with many of their day-to-day queries
- Helping customers use our technology
- Supporting a number of branches within your local area
- Working with your team to make life easy for our customers
- Taking the time to really get to know your customers and colleagues
- Supporting initiatives within the local community
Our branches are open at varying times Monday to Saturday (with some opening Sundays) to ensure we can support our customers when they need us. As an On Call Customer Service Adviser you’ll work a variety of hours across these days.
Why is Bank of Scotland the right place for you?
From the beginning we’ll give you excellent training and all the support you need, regardless of whether you have previous finance or banking experience. You’ll receive the same thorough training as all of our Customer Service Advisers (please note this requires you to be available full-time for the first three weeks from your start date). You’ll also open up a range of opportunities to learn, grow and develop within Bank of Scotland and our broader Group.