About the Role

At LV= General Insurance (LV= GI), we go above and beyond to help our millions of customers look after what they love. Putting our people first, and our customer at the heart of everything we do, we’ve made it our mission to become Britain’s best-loved insurer.

Having joined the Allianz family, we’re proud to be one of the largest personal insurers in the UK.

Our purpose is ‘We secure your future’ for our employees, our customers and the wider society. This sits at the heart of our business.

Having delivered significant benefits within LV=GI, our Systems Thinking team is now growing to provide support across the Allianz Group.

The Lead Systems Thinking Consultant role is very much about executive mentoring as they go on their Systems Thinking journey and ensuring that the approach adopted is right for their business and supports the delivery of their strategic agenda.

Building capability across the business helping to deliver sustainability is also really important for us, we want Systems Thinking in everything we do.

About Your Opportunity

The team has wide reach within the organisation and has developed our approach to systems thinking based on the Vanguard Method. As such there is a great opportunity to help shape the way this develops – we are the centre of excellence.

You'll be working with leaders at all levels (with a focus on senior leaders) to help deliver strategic and commercial outcomes through a shift in leadership thinking (aligned to Systems Thinking).

Your focus:

• Delivering and embedding a systems thinking culture.

• Support leaders to embed the delivery of the group strategy, building leadership and operational capability.

• Support the delivery of a focused and improved customer experience differentiated where appropriate.

• Work with Functional Executives and senior leaders to understand how the whole system is working from a financial perspective (typically beyond the immediate area of intervention/focus)

• Help shift the thinking and behaviour as well as the strategy to help identify and tackle system conditions.

• Help understanding on the economic model for the business area and challenge decisions to ensure they are made using data to ensure the improvement of the system to deliver the right customer outcomes

• Use knowledge and data to challenge current assumptions and drive change within the system. Ensure that decisions regarding change are based on knowledge and data, and account for the impact of change across the whole system.

• Assist leaders in defining the strategy for the design and management of work and support the associated cultural change to ensure that decisions made result in fair customer outcomes

• Coach and support leaders through change, mentoring key stakeholders to ensure sustainable change in management and leadership.

• Ensure sustainability of systems thinking methodology

• Apply expertise across a number of different disciplines to drive change within the broader system.

• Developing networks across businesses to ensure best practice within Systems Thinking is shared.

What We're Looking For

If you're an expert in Systems Thinking methodology and have the ability to build commercial business cases, then you'll enjoy being part of the truly innovative transformation that LV=GI have begun. Join us to lead a way in implementing Systems Thinking methodologies, embedding new practices and being a face of permanent change in the way we operate and manage our business!

To be successful in this role, you'll have to have a strong financial and commercial awareness with the ability to interact confidently with people at all levels (including functional executives and external parties). You'll require previous experience in operating in the Systems Thinking space and previous background of working in a change environment. Over time, you'll develop a greater understanding of internal and external system conditions and will be able to influence decisions based on customer preference with Systems Thinking best practice in mind.

You'll also need to have a great deal of awareness of compliance factors and ability to weigh, positively respond to and resolve issues and risks (especially within a project/ change management environment). Ideally, you'll also be able to demonstrate previous experience in a management or leadership role.

Ways of Working

We are delighted to confirm that we are now a hybrid working business. Our office with flex model means that you will have the opportunity to work from home as well as coming into any of our LV=GI or Allianz offices. The role is working from home and can be based Nationwide.

About the Rewards

We want you to love what you do that’s why we’ve put together a benefits package that recognises and rewards a job well done.

We’ll give you:

• Flexible working opportunities – many of our employees job share or work part-time, flexi-time, or compressed hours. Our new hybrid working model now offers all employees the option to work from home 3 days a week and 2 days in the office.

• 30 days' holiday, with the option to buy up to 2 additional days

• An excellent pension plan (please click here to read more about it)

• An annual bonus scheme based on company and personal performance

• Private medical insurance which you can upgrade to family cover

• Other flexible benefits including discounted retail vouchers and dental insurance

• 25% discount off our general insurance products including home, pet and travel as well as up to 50% discount on your car insurance

To find out more about our benefits and rewards, please click here.

Our Values

Our company values drive everything we do - and they are:

Be Brave | With Heart | Everyone Counts | Inspiring Trust

LV= is an equal opportunities employer who values a diverse and inclusive workplace. We recognise that people work in different ways, and we value alternative viewpoints, celebrate individuality and foster a culture where everyone can bring their true self to work. We are committed to creating a diverse workforce, we accept applications from everyone regardless of your background, beliefs, culture, gender identity, ethnicity, sexual orientation, disabilities and long term health conditions.

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