Funtional Area: Customer Support

Location: Sydney, Australia

Work Rights: AU/NZ Citizen or Australian Permanent Resident

Travel: up to 10%

Background Checks: All employment offers to join Ericsson are subject to satisfactory completion of our global pre-employment check

As the tech firm that created the mobile world, and with more than 54,000 patents to our name, we’ve made it our business to make a mark. When joining our team at Ericsson you are empowered to learn, lead and perform at your best, shaping the future of technology. This is a place where you're welcomed as your own perfectly unique self, and celebrated for the skills, talent, and perspective you bring to the team. Are you in?

Come, and be where it begins.

Our Exciting Opportunity:

The Head of Security will be responsible to manage and lead the security team and support the Managed Service Chief Operating Officer (MSCOO) on all security matters related to the nbn Managed Service. The role will strengthen Ericsson’s capability to deliver the Managed Service while supporting the contractual obligations and deliver the services while meeting the Customer’s security requirements. The main purpose of the role is to support Managed Service operations including subcontractor engagements by fulfilling customer data and privacy obligations and continually improving the Managed Services security posture, both proactively (compliance, systems and processes) and reactively (incident and problem management)

• Lead Security Management for NBN Managed Service

• Point of Contact for all Security matters
• Monitor (24x7x365), notify, bring up, investigate and resolve information security events
• Proactively examine security events for context, relevance, and criticality
• Adhere to Ericsson’s Incident Management and Incident Response
• Perform proactive vulnerability and risk management
• Perform proactive user access management
• Ensure that the information assets we are responsible to protect are secured
• Ensure contract compliance of security deliverables

In this role, you would:

• Management and leadership on security matters related to Ericsson customer business, including coordination and facilitation of Ericsson’s efforts to meet customer security requirements
• Proactive and collaborative engagement across Ericsson organisations. Working jointly with other stakeholders to address customer security concerns and support Ericsson Business Operations

• • Establish trusted customer relationship as single point of contact for customer security operations. Ensuring customer security concerns are identified, understood, acknowledged, and addressed

• Proactive consultation with customer across multiple security domains, including risk assessment, data management, privacy, product hardening, ISO 27001 security controls, procedures, and vulnerability management

• Identification of security non-compliances, then development of mitigation strategies, action plans and appropriate business responses aligned to Ericsson’s strategy

  • Security Documentation as required by Ericsson and Customer, including Customer Requirements Documents, Security Management Plans, Security Registers or other

• Security Reporting covering security status, issues, risks, and mitigations. Present security reports into appropriate forums as requested / required by Ericsson stakeholders or customers
• Security Governance Meetings monthly, both internally and externally, for stakeholder alignment, decision making and communication on key risks and issues
• Engagement with Ericsson Regional and Global security counterparts to ensure that security standard methodology is known and implemented when applicable
• Management of Customer Security Incidents including engagement with PSIRT, Product Units, Ericsson Stakeholders, Subcontractors and Customer as required
• Manage security team
• Develop security culture across nbn Manage Service
• Support other ANZA teams as required and advised by MSCOO

Behavioral Competencies

• Leading and managing

• Advising and consulting

• Communicating and Presenting information

• Persuading and Influencing

• Meeting customer expectations and delivering outcomes

• Formulating strategies and concepts

• Customer orientation

Job Interfaces

• Ericsson Operations, Account Management, Solution Designers

• Ericsson Government Relations and Legal Counsel

• Ericsson Security organisation (regional and global) and management

• Customer Security Operations, Operations Management

As our ideal candidate, you will have:

• 8+ years of Telecoms security and compliance assessment experience
• 5+ years of Security operational, account presales and sales engagement
• Domain Expert in Security ideally in the Telecoms or IT industries, with demonstrable experience working on product security and privacy rules
• Solid grasp of product and operational security technologies including network and application security, firewalls, access management and data protection
• Solid understanding of security frameworks and regulations such as NIST, ISO, CSF, ISAE/SSAE SOC, HITECH, Breach Notification (27001/2, ISO 22301), ISAE/SSAE, PCI-DSS, OWASP, ASD Essential 8
• Security certifications such as CISSP, CISA, CISM, CCSFP, HCISPP, or CIPP
• Knowledge Areas of benefit include Ericsson Security Knowledge, Information Security Knowledge, Ericsson Privacy Knowledge, Mitre Att&ck framework
• General skills and knowledge across cyber security domains, with technical competence to understand solutions and architectures and use of Security Management tools (SIEM, Vulnerability Scanner, User Access Management, etc.)
• Ability to assess customer and/or regulatory requirements and compare with security assessments
• Experience engaging, advising and influencing at all levels of an organization including Senior Managers / Directors, whilst projecting credibility and self-assurance

What's in it for you?

Here at Ericsson, our culture is built on over a century of courageous decisions. With us, you will no longer be dreaming of what the future holds you will be redefining it. You won’t develop for the status quo but will build what replaces it Joining us is a way to move your career in any direction you want with hundreds of career opportunities in locations all over the world, in a place where co creation and collaboration are embedded into the walls. You will find yourself in a speak up environment where empathy and humanness serve as cornerstones for how we work, and where work life balance is a priority. Welcome to an inclusive, global company where your opportunity to make an impact is endless.

Ericsson Australia Employee Benefits

• Wellness: Ericsson Australia offers a variety of programs crafted to support your physical and emotional wellbeing
• Paid Time Off: We encourage all employees to switch off to recuperate and recharge through paid time off.
• Work Conditions: Looking to find better work / life balance? Speak to us about flexible work arrangements**
• Employee Discounts: We offer employees access to discounted health insurance, groceries and entertainment through our partner providers.
• Employee Development: Working at Ericsson gives you access to Degreed, an integrated learning platform where you can learn, upskill, develop and measure your skills.
• Awards: Ericsson values dedication, and we regularly recognize employee commitment through award programs i.e. service awards and peer recognition

** speak to your recruiter

We are proud to announce at Ericsson Australia, our employees have once again voted us as a Great Place to Work® and we have been officially Certified™ in 2021. Every year, more than 10,000 organizations from over 60 countries partner with the Great Place to Work® Institute for assessment, benchmarking and planning actions to strengthen their workplace culture and this Certification acknowledges our employees value their employee experience and our workplace culture.

Ericsson Australia has been endorsed as a WORK180 Employer for Women in 2020. WORK180 is an advocate for working women, who provide job applicants with a transparent directory of endorsed employers who support diversity, inclusion and equality.

Ericsson Australia has also been awarded WORK180 Flex Able Certification in 2020 after an evidence-based audit to ensure we have the cultural, structural and technological enablers in place to allow genuine flexible work arrangements to flourish.

Ericsson is continuing to hire for all open roles with all interviewing and on-boarding done virtually due to COVID 19. Everyone new to the team, along with our current staff, will temporarily work from home until it is safe to return to our offices.

Do you believe that an organization fostering an environment of cooperation and collaboration to execute with speed creates better business value? Do you value a culture of humanness, where fact-based decisions are important, and our people are encouraged to speak up? Do you believe that diverse, inclusive teams drive performance and innovation? At Ericsson, we do.

We provide equal employment opportunities without regard to race, color, gender, sexual orientation, transgender status, gender identity and/or expression, marital status, pregnancy, parental status, religion, political opinion, nationality, ethnic background, social origin, social status, indigenous status, disability, age, union membership or employee representation and any other characteristic protected by local law or Ericsson’s Code of Business Ethics.