Who we are:
For over 235 years, Bank of New York Mellon (BNY Mellon) has been at the center of the global financial markets, providing the world’s leading institutions the tools, capabilities, and services to be distinctive investors. BNY Mellon has approximately $16.5 billion in revenues and a 23% return on tangible common equity.
BNY Mellon is a leader in the world of investment services and investment management, and our businesses support the full range of stakeholders of the financial system including:

• Managing the custody of approximately $37 trillion financial assets of the world’s leading institutional investors, hedge funds, sovereign wealth funds, and corporates
• Investing approximately $2 trillion as one of the largest global asset managers across a wide range of asset classes
• Providing collateral, liquidity, and funding for the world’s largest banks through our markets franchise
• Serving family offices and high net worth individuals through our wealth management franchise
• Providing a full suite of solutions to advisors, broker-dealers, family offices, hedge and '40 Act
• Fund managers, registered investment advisor firms and wealth managers
• Advising large global corporations on a range of trust and other solutions
• Providing integrated managed data services to asset managers

About BNY Mellon's Pershing
BNY Mellon’s Pershing is a leading provider of clearing and custody services that is uniquely positioned to help complex financial services firms transform their businesses, drive growth, maximize efficiency, and manage risk and regulation. Wealth management and institutional firms outsource to Pershing for trading and settlement services, investment solutions, bank and brokerage custody, middle and back-office support, data insights, and business consulting. Pershing brings together high-touch service, an open digital platform and the BNY Mellon enterprise to deliver a differentiated experience for every client.
Pershing LLC (member FINRA, NYSE, SIPC) is a BNY Mellon company. With offices around the world, Pershing has over $2 trillion in assets and millions of investor accounts. Pershing affiliates include Albridge Solutions, Inc., Lockwood Advisors, Inc., an investment adviser registered in the United States under the Investment Advisers Act of 1940, and Pershing Limited. Additional information is available on pershing.com, or follow us on LinkedIn or Twitter @Pershing.

What we do:
As wholly owned subsidiary of BNY Mellon, Pershing EMEA is the line of business which is delivering three designated business proposition pillars across the region, being;

• Trading: agency brokerage and execution services
• Clearing: broker dealer institutional middle and back-office solutions.
• Wealth & Adviser Solutions: Trading, custody, settlement and investors books and records services to wealth managers, family offices, financial advisers and retail investment platforms.

ROLE PROFILE
In the Pershing Client Group, our rapid growth and ambitious plans have resulted in a requirement for an additional Relationship Manager to join the team and support the growing client base. The Relationship Manager will have primary responsibility for the overall satisfaction of clients, managing key stakeholders within the firms, maintaining high service standards and delivering key objectives for the clients, whilst maximising revenue opportunities.

Responsibilities:

• Independently manage a portfolio of existing clients or prospects, focusing on client satisfaction, relationship building and be responsible for business growth that is compliant, of acceptable risk and profitable
• Operate a consultative approach with clients and prospects, understanding their strategic vision and current solutions, to advise leadership on the best way to achieve their short and long-term strategic goals
• Be the main conduit between BNY Mellon Pershing and the clients by building internal relationships within the relevant departments to enable satisfactory responses and turnaround times
• Oversee KPIs and their delivery, ensuring BNY Mellon Pershing are meeting the high service standards expected by our clients in addition to the contractually agreed service standards
• Understand client needs and business change requirements to be able to deliver additional services to clients
• Communicate regulatory and policy changes to clients, along with their impacts
• Accountable for providing regular reporting to internal stakeholders on any risks to the business, revenue opportunities and/or service issues
• Develop a negotiation strategy to align client/prospect needs to firm offerings to maximise revenue opportunities
• Perform in-depth industry research and maintain an understanding of the market environment, including short- and long-term trends, competitor offerings, regulatory developments etc. in order to achieve account growth
• Generate leads from within existing client accounts

Opportunity:
This is a great opportunity for someone with exemplary relationship management skills, the drive to make a difference and to operate as a team player to support the business in its next growth phase. BNY Mellon Pershing is undergoing a transformation, which will enhance its’ position in the market and present many opportunities for career development as the business expands. In return, we offer a comprehensive total rewards package, an opportunity to progress your career, learn new skills and benefit from coaching from engaging colleagues from the wider BNY Mellon group
The successful candidate will:

• Have extensive experience in managing high profile clients to C-Suite level with positive client outcomes
• An understanding of Financial Services, the regulations impacting the industry and previous experience of working with Wealth Management clients
• Exemplary written and oral communication skills, able to articulate and present solutions to clients when required
• Be a strategic thinker and problem solver, able to work in a consultative manner with clients to deliver beyond expectations
• Be a team player, supporting our existing inclusive culture and contributing to the achievement of the team objectives
• Be commercial and have experience of delivering revenue targets
• Have experience of managing competing priorities across clients

Experience & Qualifications:

• Excellent written/verbal communication and effective listening skills
• Confident and decisive; with strong interpersonal and planning skills
• Must possess strong organisation and time management skills and an ability to manage a broad range of activities simultaneously.
• Must be able to make independent fact-based decisions, and effectively hold project participants accountable whilst being a team player

BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer. Minorities/Females/Individuals With Disabilities/Protected Veterans.

Our ambition is to build the best global team – one that is representative and inclusive of the diverse talent, clients and communities we work with and serve – and to empower our team to do their best work. We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums.