At WorkCover Queensland our vision is to be the best worker’s compensation insurer, to make a positive difference to people’s lives and to keep Queenslanders working. Our flexible work environment allows you to be your best every day and contribute to the big picture.

Our organisation is made up of individuals who collaborate and seek to engage others, working together as One Team. We embrace diversity and value people who bring personal energy and authenticity to everything they do. If you’re someone with a strong values-oriented compass and you want to achieve sustainable outcomes, you will find a great community at WorkCover.

Our team is growing and we have new opportunities for experienced Customer Managers to join us. Lead an industry aligned end to end team in Customer Services focused on developing customer relationships to maximise customer engagement.

You’ll contribute to:

• Lead, coach, and mentor an end-to-end team within our Claims Management Group to deliver service and support our customers to return to work.
• Building and maintaining a work culture of constructive feedback, guidance, and coaching to your team
• Relationship manage a portfolio of industry-aligned customers and actively undertake relationship-building activities with key stakeholders
• Manage external providers to ensure their service delivery meets service expectations and supports Workcover’s objectives.

A bit about you:

• You’ve worked within a commercial insurance environment or a large customer service function where you’re needing to problem solve and managed frontline staff
• You are an experienced leader (3+ years) with a passion to get the best out of your people
• Ability to interact and partner with customers to understand their position and how we can best deliver outcomes for them.
• A proven ability to effectively plan and think ahead with the ability to organise responsibilities, meet deadlines and maximise work output

A bit about us:

WorkCover Queensland has been providing workers’ compensation insurance in Queensland for more than 20 years to more than 160,000 businesses.

Supporting Queensland workers and businesses is at the heart of everything we do. The most important thing for us is keeping Queenslanders working and we understand everyone’s needs are different by delivering valued experiences and tailored solutions. Our people are connected to purpose and we’re creating an environment that inspires them to make a difference.

Working in a collaborative team environment within a supportive and engaged organisation, you’ll enjoy access to our health and wellbeing program, a variety of flexible work offerings (including part-time arrangements and purchased annual leave, we operate in a hybrid environment where our people can work from home or at WorkCover Central, learning and development opportunities (with study assistance and leave)), salary packaging, voluntary super contributions, 14 weeks paid parental leave, and community initiatives to give back – just to name a few!

How do I apply?

Please submit your resume and covering letter to Katie O’Connell with applications closing at 10am Wednesday 17th August 2022.

Pre-employment checks will be conducted on all prospective employees. This will include a Police Check, Education Check, Reference Check and where appropriate a Visa Check. The information provided will be treated as confidential in accordance with the Information Privacy Act 2009 (Qld).

WorkCover Queensland is committed to building a safe and respectful workplace, celebrating difference and where all of our people feel included. Through our Diversity Council Australia membership, Reflect Reconciliation Action Plan, Age and Work Strategy and profile as a Work180 Endorsed Employer for Women, we continue to strive to do better for all of our people, and the Queensland community.

Aboriginal and Torres Strait Islander people are encouraged to apply.