• Permanent full time opportunity

• Opportunity to join a large team of claims consultants

• Based in Norwest with flexible working arrangements​​​​

Purpose of this role

The purpose of this role is to proactively manage a blended and complex portfolio of public liability customer claims to effective and sustainable outcomes.

About this role

Reporting to the Group Claims Manager, you will be reponsible for:

• Managing an ongoing portfolio of claims with a focus on delivering proactive and sustainable outcomes
• Adopt a service-oriented approach that is focused on early intervention and the interests of all stakeholders
• Analysis of liability, quantum, and indemnity issues associated with a blended portfolio of public liability claims
• Continuous monitoring of national legal panel's performance and their adherence to service level agreements
• Driving the duration of claims through early intervention and implementation of proactive claims management strategies
• Resolution of claims within the approved delegation of authority in a timely and cost-effective manner
• Reviewing of contractual documents and consideration of recovery or contribution from third parties
• Constructive and proactive in sharing own expertise and feedback to team and peers to enable them to develop.
• Proactive in identifying and resolving issues that may arise in the business as a result of gaps in risk awareness or due process.
• Presenting complex ideas in clear and concise ways

About You:

You will have previous public liability claims expereince with the ability to apply all aspects of the Public Liability Claims Management model in delivering commercial and practical outcomes. You will also have:

• Strong written and verbal communication skills and can build rapport and confidence with our customers to enable their recovery
• At least 5 years public liability claims management experience
• The ability to strategically apply legislation
• Excellent time management and work organisation skills
• Knowledge of SAP and Google suite is a plus but not mandatory

What is in it for you

• You will be joining corporate Australia's largest inhouse legal team of over 100 team members. This scale brings complexity, challenges and opportunities for an extremely rewarding career
• Having a career with us means you are joining the group that is recognised as a WGEA Employer of Choice for Gender Equality, Work180 Endorsed Employer for all women along with Australian Workplace Equality Index for LGBTQ workplace inclusion
• You will be joining Australia's largest retailer which is also at the forefront of innovation and modern ways of working
• Flexibility is valued and supported across Woolworths Group and covers flexible work hours and locations (including working from overseas for up to 8 weeks per year), flexible career opportunities, and flexible leave options
• Career development sessions, internal networking events and mentorship/leadership programs to grow your career
• Team member discounts across all Woolworths Group and partner businesses, access to discounts in novated leases, share purchase plans, lifestyle and other attraction discounts
• Access to a digital platform that offers personalised programs for working parents, carers and people leaders through our partner in Gender Equality and Parental Leave support

#LI-Hybrid

Grow with the Group

As an inclusive, team-first company, our people are at the core of everything we do.

We care deeply about creating a workplace where our team members feel valued, respected and empowered. We are committed to providing equal opportunity regardless of gender identity, ethnicity, disability, sexual orientation or life stage. We are proud to be recognised as a Gold Tier Employer in the Australian Workplace Equality Index for LGBTQ+ inclusion and as an Employer of Choice for Gender Equality by the Workplace Gender Equality Agency.

As our Group continues to evolve, innovate and support our communities, we encourage our team members to do the same with their own careers, by providing ongoing opportunities to grow and make a real difference.

We value flexibility, and encourage our team members to work in ways that meet their work/life commitments and support their wellbeing.

We work hard to create a safe and inclusive environment for all, and most importantly, we're all about creating better experiences – for our customers and for each other.

We’d love to hear from You

If you meet a number of the requirements, but not all, we encourage you to submit your application. You can learn more about working with us on LinkedIn or via www.wowcareers.com.au. #LI #work180.

Our Talent Acquisition Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. Woolworths Group is not responsible for any fees related to unsolicited resumes.