People Advisor | Woolworths

We have a fantastic opportunity for a highly motivated and service-focused individual to join the Woolworths People Advisory team, working in our contact centre based in Gepps Cross SA.

Assisting our valued Woolworths Team Members with Payroll and Systems enquiries over the phone, this is a full time 6 month fixed term contract with the potential to extend based on individual performance and business needs.

This is a great opportunity to develop your HR skills and experience and get your foot in the door to start building a career with one of the largest and most trusted employers in Australia.

Bring your passion for customer service and work in an industry-leading team with an envious culture supporting over 200,000 team members nationally for the Woolworths Group. You will gain exposure to a wide range of HR related matters from across our varied business units, which include Corporate, Logistic, Food Group, Speciality Retail and Liquor business units.

Travel Required: On commencement, the second week of training will be conducted at our Eight Mile Plains office in QLD, all expenses paid including travel and accommodation.

Additional travel to QLD may be required for further training throughout the term of employment.

What we are looking for:

The People Advisory Team are responsible for delivering high quality service and support nationally for a broad range of HR related queries. By joining our team, you will contribute to a culture of service excellence supported by new HR processes and technology. People Advisory provides a valuable service to the full Woolworths business and regularly identifies ways to enhance Team Member experience through day to day service delivery.

We take pride in having an open, diverse and flexible culture.

What you'll do:

• Provide coaching and support for Team Members at all levels on Payroll and People Systems queries

• Meet all KPIs and objectives aligned to HR Service Delivery objectives and targeted service levels

• Provide exceptional customer service experiences through efficient evaluation, closure and/or escalation of all queries and advice

• Work closely with other HR service teams to ensure learning and knowledge sharing across all HR and business teams

• Provide valued contribution by identifying process improvement opportunities

What you will bring:

• Drive to contribute to our customer first, team first culture

• Curiosity, empathy and resilience

• Strong computer literacy, efficiency in work and time management skills

• The ability to ask probing questions to ensure we are delivering the best experience for our callers, answering their queries with accuracy and in an efficient manner

• A strong risk lens to ensure team member privacy is maintained and personal information is protected

• Adaptable and comfortable with change

• Demonstrated ability to work independently with minimal supervision

• Initiative to drive your own capabilities and development in the role with tailored support by being willing to receive and apply feedback

Grow with the Group

Woolworths Group has announced it will be requiring Australian team members to be fully vaccinated against COVID-19 (subject to medical and religious exemptions).

As an inclusive, team-first company, our people are at the core of everything we do.

We care deeply about creating a workplace where our team members feel valued, respected and empowered. We are committed to providing equal opportunity regardless of gender identity, ethnicity, disability, sexual orientation or life stage. We are proud to be recognised as a Gold Tier Employer in the Australian Workplace Equality Index for LGBTQ+ inclusion and as an Employer of Choice for Gender Equality by the Workplace Gender Equality Agency.

As our Group continues to evolve, innovate and support our communities, we encourage our team members to do the same with their own careers, by providing ongoing opportunities to grow and make a real difference.

We value flexibility, and encourage our team members to work in ways that meet their work/life commitments and support their wellbeing.

We work hard to create a safe and inclusive environment for all, and most importantly, we're all about creating better experiences – for our customers and for each other.

We’d love to hear from You

If you meet a number of the requirements, but not all, we encourage you to submit your application. You can learn more about working with us on LinkedIn or via www.wowcareers.com.au. #LI #work180.

Our Talent Acquisition Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. Woolworths Group is not responsible for any fees related to unsolicited resumes.