About Woolworths Group

Woolworths Group is a food and everyday needs retailer united by the shared purpose of creating better experiences together for a better tomorrow. With more than 1,400 stores across its Woolworths Supermarkets, Countdown Supermarkets (New Zealand) and BIG W brands, and fast-growing eCommerce businesses, Woolworths Group is Australia and New Zealand’s largest retailer. A top 10 company on the Australian Securities Exchange (ASX), Woolworths Group employs more than 180,000 team members and serves more than 20 million customers a week.

Here at Woolworths Group, we are committed to growing greener every day and have set ourselves some ambitious sustainability goals. To enable these commitments, we have a newly created team and function; Proactive Services. This team will transform the way we deliver our in-store cleaning, trolley collection, and waste management services to our stores. This industry-leading program will contribute to our 2025 Sustainability Plan and our goal of zero food waste to landfill. With the creation of the Proactive Services team, we truly believe that is one of the steps that will help create a better tomorrow for future generations.

Our Proactive Services Manager is a highly visible, leadership role that works across multiple stores. You’ll have direct accountability for the commercial and daily operational performance of this function with the main goal of ensuring that Team Members and Customers alike experience a clean, safe and hygienic environment to work and shop in. With your Team Leaders, you’ll create a culture of inclusion and teamwork to lead and motivate our amazing front-line Team Members who deliver this service to our stores.

You’ll demonstrate your impact by:

• Establish and implement your team’s daily workflows and procedures that enable them to work efficiently and safely across trolley collection, cleaning, and waste support services;
• Act as a coach, and mentor your team by actively seeking opportunities for them to learn new skills (either through multi-skilling or up-skilling) which enables them to further their retail career;
• Ensure the machinery and equipment are used and implemented at the standard required; and
• Collaborate with the Proactive Services team and Store Managers to ensure that the delivery of this service is optimised.

We’re looking for an individual who has the interpersonal ability to drive alignment across different functions and sites. Given the nature of the role, it is preferred you have demonstrated retail experience managing teams larger than 20. As you’ll be provided with the tools and support to support the mobility requirements of the role you will need to have an Australian Drivers License and the flexibility to work 40 hours per week. At times; your working week may require you to work weekends and/or 10-hour shifts.

Your other key attributes may include

• You’re genuinely excited by the challenge of working in a new start team/function;
• You consistently strive to be a true leader who wants to, inspire, and engage your teams. You also possess a proven history of coaching and mentoring others; and
• You demonstrate a strong customer service ethic and understanding of retail operations demands

Grow with the Group

Woolworths Group has announced it will be requiring Australian team members to be fully vaccinated against COVID-19 (subject to medical and religious exemptions). As an inclusive, team-first company, our people are at the core of everything we do.
We care deeply about creating a workplace where our team members feel valued, respected and empowered. We are committed to providing equal opportunity regardless of gender identity, ethnicity, disability, sexual orientation or life stage. We are proud to be recognised as a Gold Tier Employer in the Australian Workplace Equality Index for LGBTQ+ inclusion and as an Employer of Choice for Gender Equality by the Workplace Gender Equality Agency.

Woolworths group appreciates the barriers that exist for the disabled community with regards to employment and takes seriously its commitment to remove this to the fullest extent possible. If you would benefit from workplace adjustments to participate in the recruitment and selection process, please let us know. People with disabilities are strongly encouraged to apply for this role.

As our Group continues to evolve, innovate and support our communities, we encourage our team members to do the same with their own careers, by providing ongoing opportunities to grow and make a real difference.

We value flexibility and encourage our team members to work in ways that meet their work/life commitments and support their wellbeing.

We work hard to create a safe and inclusive environment for all, and most importantly, we're all about creating better experiences – for our customers and for each other.

We’d love to hear from You

If you meet a number of the requirements, but not all, we encourage you to submit your application. You can learn more about working with us on LinkedIn or via www.wowcareers.com.au. #LI #work180. Our Talent Acquisition Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. Woolworths Group is not responsible for any fees related to unsolicited resumes.