We have a full-time, fixed-term opportunity available until Jan 2026 for an Officer – Digital Community. In this role, you will be responsible for monitoring, moderating, and engaging with customer and community interactions on social media platforms to drive positive branding and improve community water knowledge, which will help deliver on our Thrive 2035 objectives.

What the role will involve:

• Monitor and moderate community interactions on Water Corporation’s social platforms, online communities and online reviews.
• Use social media management software and related tools, e.g. Sprinklr, Hootsuite
• Pull through our brand tone of voice in all interactions.
• Filter and escalate customer and community enquiries as appropriate to ensure prompt and accurate resolution.
• Align to our governance standards ensuring our digital communities are a safe environment
• Provide timely and accurate interactions.
• Support a cross-collaborative communications effort in the event of an incident, with occasional out of hours work required.
• Engage with Subject Matter Experts (SME’s) across the business to provide helpful and educational response to customers.
• Monitor emerging trends and current affairs to assist in content development aligned to our Social media strategy. .
• Contribute to monthly reporting profiling social media metrics and performance.

Key skills and experience:

There are a few things that we’ll look for in your CV;

• Tertiary qualification in marketing, communications, business, or equivalent relevant experience using various social media platforms (including Facebook Business Manager, Instagram, Twitter, LinkedIn, YouTube) and management systems (e.g. Sprinklr, Hootsuite, Agora Pulse or similar) and a range of web applications
• Extensive experience in social media or day to day digital community management (monitoring, responding, and engaging), along with demonstrated experience in using and understanding of various social media platforms, management systems and a range of web applications.
• Excellent copywriting skills and attention to detail, with an ability to apply corporate brand tone of voice to interactions
• Experience collaborating with subject matter experts to develop timely responses
• Analytical skills with the ability to identify engagement patterns/trends and convey this clearly and effectively via verbal and written formats.

Benefits that matter because you do too

Boundless variety

• Work flexibly alongside collaborators, innovators, thinkers and doers to make a difference to lives all over WA.
• You'll get the opportunity to carve a career path as diverse as the different backgrounds, experiences and perspectives of a team of more than 4000 solution seekers
• Hybrid working between locations including Balcatta, Leederville and home

Benefits to support real life balance

• Real flexibility with options to work from home, flexible work hours
• Two well-being days each year to do whatever you need to do to feel good
• Access to long service leave pro rata after 3 years of service
• Generous co-contribution superannuation up to 13%
• Purchase additional leave of up to 4 weeks

Apply: If you are interested in the above opportunity, please submit a covering letter and resume that best demonstrates your ability to meet the requirements of the role.

As part of the recruitment process, you may be required to complete pre-employment screening which may include a medical, qualification check, police clearance and Australian working rights check.

Applications close 8 September 2024

We reserve the right to withdraw this ad prior to the closing date.

Our commitment to a diverse and inclusive workplace:

Diversity and inclusion are more than words. They guide us on building a thriving workforce that reflects the diversity of our customers and our community.

We encourage applications from every background, including Aboriginal and Torres Strait Islander people, people with disability, women, youth, LGBTQIA+ folks and people from culturally and linguistically diverse backgrounds.

Applicants with disability who require adjustments, or alternative methods of communication in the recruitment process, can contact a Recruitment Officer at recruitment@watercorporation.com.au or 9420 2000.

To read our diversity and inclusion statement, please visit our website