Station Assistant – Deer Park

Permanent, Part-Time (40 hours per fortnight)

Are you great with customers?

Would you like job security, career growth, and the opportunity to make great money?

Reporting to the Customer Services Manager, you could be our new Station Assistant at Deer Park Station.

At V/Line we are committed to helping people get to where they want to go. Whether that’s getting our customers to their destination or our people to their dream career. With a diverse range of roles, we have a passion for helping our people be their best. Let us get you there with free myki travel.

About the role

As a member of the Customer team, the Station Assistant works with the Services Officer and Services Manager in the operations of the facilities and customer services activities at the station.

The Station Assistant is responsible for maintaining the delivery of service to customers, ensuring the provision of best possible train and coach services to V/Line passengers at Deer Park Station.

This is a permanent, part-time role at 40 hours per fortnight.

You will work on a 4-week, rotating-roster that includes early starts, late finishes, weekends, & public holidays. There will also be opportunities to pick up additional hours.

Responsibilities of the Station Assistant include:

• Delivering excellent customer service and assist customers with all aspects of their journey, including making announcements and assisting with bus replacements
• Maintaining the presentation and cleanliness of the station
• Working as part of cohesive station team
• Overseeing the safety of all customers

Essential

• Successful completion of Year 10 (minimum)
• Victorian Driver Licence
• Willingness & ability to travel to other stations, to provide service along the line
• Availability for shift work & overtime

About you

• Alignment to V/Lines core values of Responsiveness, Integrity, Impartiality, Accountability, Respect, Leadership and Human Rights
• Previous extensive experience in a customer service and operational environment
• Ability to work well within a team and develop a strong team culture
• Good communication skills with the ability to adapt where required
• Strong safety culture

What we offer

• Workplace flexibility

• Professional development

• Commitment to culture

• Inclusive environment

• Career opportunities

• Paid Parental Leave

• Free Myki travel

• Contribute to connecting Victorians

This position is classified as a TRAINEE STATION STAFF ($26.3917) whilst doing training for 4-6 weeks in Melbourne.

Upon successful completion of the Trainee Station Staff training, the position is then classified as a STN ASS C3 ($33.1933) in accordance with the current V/Line Rail Operations and Administrative Employees Agreement 2019.

This is a Medical Category 3 position.

How to Apply

Please use the ‘Apply’ button to submit your application, including a cover letter and current resume.

The recruitment and selection process may include aptitude assessments, behavioural and/or technical interviews and employment references.

Successful applicants will be required to undergo pre-employment screening including, probity (police) checks, medical assessment, and Australian entitlement to work. Employees of V/Line are required to maintain a valid Working with Children Check Victoria (Employee) for the duration of employment.

V/Line is an equal opportunity employer. We are committed to providing an environment of mutual respect and we welcome applicants from any background. We value diversity and are continuously working towards creating a flexible and inclusive environment that is representative of the Victorian community. #LI-DNI