Service Officer, Ararat (Permanent Part-Time, 40-hours/fortnight)

Are you great with customers and committed to workplace safety?

Reporting to the Customer Services Manager, could you be our new Service Officer, at Ararat station?

At V/Line we are committed to helping people get to where they want to go. Whether that’s getting our customers to their destination or our people to their dream career. With a diverse range of roles, we have a passion for helping our people be their best. Let us get you there, with free myki travel.

About the role

The Service Officer is permanent part-time (40 hours per fortnight minimum), with a 4-week, rotating roster that includes early starts, late finishes & public holidays.

As a member of the Customer Department, you will manage the day-to-day operating facilities and customer service activities at the station. You will be responsible for the delivery of information and assistance to customers ensuring the provision of best possible train and coach service to V/Line’s passengers.

In this work, you will:

§ Sell tickets and provide up-to-date information to customers regarding services and changes to services as required, ensuring coaches are organized and coordinated effectively for special events, disruptions, and closures

§ Provide ‘Safeworking’ to ensure safe and on time train running

§ Work collaboratively within the team and wider functions

§ Always ensure the safety of colleagues and customers

§ May have to work as an emergency conductor when needed

§ Maintain the presentation and cleanliness of the station

Essential

§ Successful completion of Year 10 (minimum)

§ Victorian Driver Licence

§ Willingness & ability to travel to other stations, to provide service along the line

§ Availability for shift work & overtime

§ Previous face-to-face customer service experience and a demonstrated commitment to workplace safety

About you

Previous experience in face-to-face customer service and an operational environment is an advantage; so is having good situational awareness along with demonstrating that you value safety and make it a key workplace priority.

Previous experience in rail or transport would be ideal. Or, you may have a background in hospitality, retail, supply, manufacturing, care work, or any profession that values safety equally with service.

To be successful in this role, you already have:

§ Strong verbal & written communication skills

§ Ability to adapt to changing environments

§ Strong focus on safety culture

What we offer

Workplace flexibility

Personal development

Commitment to culture

Career opportunities

Inclusive environment

Paid Parental Leave

Free myki travel

Contribute to connecting Victorians

This position is classified as a TRAINEE STATION STAFF ($26.3917) whilst doing full-time, classroom-based training for 4-6 weeks.

Upon successful completion of the training, this part-time position, at 40-hour/fortnight, is then classified as STN OFF C2 ($41.1597), with pay & conditions in accordance with the current V/Line Rail Operations and Administrative Employees Agreement 2019.

Please note, this is a part-time opportunity (40 hours per fortnight), with a 4-week, rotating-roster that includes early starts, late finishes & public holidays.

It is a Medical Category 2 position.

Apply now

Read this ad carefully and be sure you fit the essential requirements for the role.

Click ‘Apply’ to go through to our V/Line Careers page to submit your application.

Please attach your resume and a brief cover letter as PDFs.

Please make sure to regularly check your email (including your spam/junk folder) for updates on the progress of your recruitment.

The selection process takes around 4 to 5 weeks and may include:

§ Pre-screening phone interview

§ Aptitude assessments

§ Behavioural event interview

§ Probity (police) check, reference checks, and a medical check

V/Line is an equal opportunity employer. We are committed to providing an environment of mutual respect and we welcome applicants from any background .We value diversity and are continuously working towards creating a flexible and inclusive environment that is representative of the Victorian community.