Transport for NSW is the lead agency of the NSW Transport cluster. Our role is to lead the development of a safe, efficient, integrated transport system that keeps people and goods moving, connects communities and shapes the future of our cities, centres and regions.

We are responsible for strategy, planning, policy, regulation, funding allocation and other non-service delivery functions for all modes of transport in NSW including road, rail, ferry, light rail, point to point, regional air, cycling and walking.
We focus on improving the customer experience and contract public and private operators to deliver customer-focused transport services on our behalf.

We also lead the procurement of transport infrastructure and oversee delivery through project delivery offices and industry delivery partners.

About us

Transport for NSW is the lead agency of the NSW Transport cluster. Our role is to lead the development of a safe, efficient, integrated transport system that keeps people and goods moving, connects communities and shapes the future of our cities, centres and regions. We work with several government agencies to coordinate road, rail, bus and maritime services, always keeping the safety and comfort of our customers at the heart of what we do.

About the team

Corporate Services provides sustainable strategies, solutions and services to enable our clients to deliver with confidence Transport's vision. The division thrives in providing a robust to commercial management, ensuring financial sustainability across the cluster and driving strategic projects, procurement and transformation through the provision of corporate services to internal clients.

The opportunity

Exciting new opportunity now exists for a Liability Claims & Recoveries Officer within Transport Shared Services- Finance & Procurement team in our Corporate Services division. This is a Permanent full time opportunity, based in Burwood however with the current COVID environment the incumbent of the role will have the option of working from home.

The role of the Liability Claims & Recoveries Officer provides a high standard of customer service in a business support role ensuring quality, prompt and efficient service in relation to managing liability claims, within delegated authority, in compliance with legislation and policies. The position is responsible for providing advice to internal clients, maintaining effective relationships with key stakeholders and ensuring implementation of strategies designed to reduce claims costs and minimise insurance premiums.

The Claims Officer works in a dynamic team environment, assisting and complementing the work of others in Liability Claims management in ensuring sound claim and optimal customer service standards are achieved.

Please click here to view a copy of the position description.

Essential Requirements:

• Extensive knowledge and experience in public liability claims and recoveries management in a large organisation or with an insurer
• Detailed and up-to-date knowledge of relevant insurance legislation and regulations and of current requirements and practices relating to government organisations.
• Demonstrated ability to take ownership of customer experience and advanced skill in building rapport, understanding stakeholder requirements and resolving concerns.
• Strong capability to communicate clearly, concisely and appropriately both orally and in writing.
• Sound numeracy ability with solid analytical and problem-solving skills
• Demonstrated ability to adapt and to learn and implement new processes and procedures as new technology, service requirements and work methods emerge

Salary and Benefits

The salary for this position is Transport Grade 6 ($92,982 to $102,280) per annum plus superannuation and leave loading.

For more information on Employee Benefits at Transport for NSW, click here.

Our Commitment to Diversity

Great people come from all walks of life. We are committed to creating a diverse, inclusive and flexible workforce which reflects the community and the customers we serve. We actively promote gender diversity in our workplaces, the employment of Aboriginal and Torres Strait Islanders and the employment of people with a disability. We welcome and encourage applications from all people regardless of age, gender, ethnicity, cultural background, or sexual orientation. If you need an adjustment in the recruitment process, please call/text or email the contact person for this role.

Interested?

Joining Transport for NSW, you’ll have access to a range of unique government benefits in a flexible work environment like no other. If you’re ready to step into this meaningful and rewarding role, we want to hear from you!

How to Apply:

To apply for this position, please submit an updated resume and answer all questions within the online application process. Note, we will not accept email applications, if you are interested in applying for this position you will be required to apply online.

For any enquiries, please email Sylvia Koutsoubaris at Sylvia.koutsoubaris@transport.nsw.gov.au.

Find out more about Transport for NSW at https://www.transport.nsw.gov.au/about-us

Applications close: 11:59pm, Monday 22nd March, 2021.